Front Desk Receptionist

Ati-Physical-Therapy; Greenville (SC); On-site; USD 30,000 - 36,000; Full time

Job summary

Ati-Physical-Therapy in Greenville, SC is seeking a Front Desk Receptionist to deliver in-clinic customer service. You will greet patients and visitors, facilitate scheduling and intake, and collect co-pays, guiding people efficiently through the visit.

This role requires strong communication and organizational skills, proficiency with office equipment and Microsoft Office. Prior outpatient or physical therapy exposure is a plus; a high school diploma is required, with an Associate's degree

Qualifications

• High School Diploma required.
• Associate's degree preferred in related field such as healthcare or core sciences.
• Previous outpatient medical setting experience preferred, physical therapy preferred.

Responsibilities

• Greet and welcome patients, physicians, and other visitors when they arrive.
• Manage and facilitate patient scheduling, intake, and check-in processes, including answering general patient insurance and benefits questions.
• Collect patient co-pays.
• Make outbound phone calls to assist with scheduling of new and existing patients to allow for access to care.
• Answer inbound calls from the Access Management Team and partner to get patients scheduled to assist with patient plan of care adherence.
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.
• Ensure reception area is tidy and presentable.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Office equipment

Computers

Fax machines

Printers

Education

High School Diploma

Associate's degree

Tools

Microsoft Office

Job description

Overview

The Front Desk Receptionist is responsible for the in-clinic customer service experience. The Front Desk Receptionist will greet, assist, and provide direction and information for patients, physicians, and other clinic visitors. The Front Desk Receptionist will also be responsible for point of service collection, patient paperwork and intake, and patient scheduling.

Responsibilities

• Greet and welcome patients, physicians, and other visitors when they arrive
• Manage and facilitate patient scheduling, intake, and check-in processes, including answering general patient insurance and benefits questions
• Collect patient co-pays
• Make outbound phone calls to assist with scheduling of new and existing patients to allow for access to care
• Answer inbound calls from the Access Management Team and partner to get patients scheduled to assist with patient plan of care adherence
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
• Ensure reception area is tidy and presentable

Qualifications

Minimum Education

• Required: High School Diploma
• Preferred: Associate's degree in a related field such as Healthcare or core sciences

Minimum Experience

• Required: None
• Preferred: Previous experience in an outpatient medical setting, physical therapy preferred

Knowledge Skills and Abilities

• Strong customer service and interpersonal skills
• Strong verbal and written communication skills
• Hands-on experience with office equipment (e.g. computers, fax machines and printers)
• Proficient in Microsoft Office Suite (Outlook, Word, etc)

Virtual Employee?

No

Location/Org Data : Dept Number

5132