Front Desk Receptionist

ATI Health; Greenville, Northern (SC, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

ATI Health in Greenville, SC is seeking a Front Desk Receptionist to deliver in-clinic customer service. You will greet patients and visitors, assist with scheduling and intake, and handle at-service payments and paperwork.

The role requires strong communication and computer skills, familiarity with office equipment, and a professional, welcoming demeanor. Healthcare or outpatient experience is a plus.

Qualifications

• High School Diploma required.
• Associate's degree in Healthcare or related field preferred.
• Prior outpatient medical setting experience preferred.
• Strong customer service and communication skills.

Responsibilities

• Greet and welcome patients, physicians, and other visitors.
• Manage scheduling, intake, and check-in processes.
• Collect patient co-pays.
• Make outbound calls to schedule new and existing patients.
• Answer inbound calls from the Access Management Team and coordinate scheduling.
• Perform clerical duties such as filing, photocopying, transcribing and faxing.
• Ensure reception area is tidy and presentable.

Skills

Customer service

Verbal communication

Written communication

Office equipment

MS Office

Education

High School Diploma

Associate's degree in Healthcare or related field

Tools

Microsoft Office Suite

Job description

Overview

The Front Desk Receptionist is responsible for the in-clinic customer service experience. The Front Desk Receptionist will greet, assist, and provide direction and information for patients, physicians, and other clinic visitors. The Front Desk Receptionist will also be responsible for point of service collection, patient paperwork and intake, and patient scheduling.

Responsibilities

• Greet and welcome patients, physicians, and other visitors when they arrive




• Manage and facilitate patient scheduling, intake, and check-in processes, including answering general patient insurance and benefits questions




• Collect patient co-pays




• Make outbound phone calls to assist with scheduling of new and existing patients to allow for access to care




• Answer inbound calls from the Access Management Team and partner to get patients scheduled to assist with patient plan of care adherence




• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing




• Ensure reception area is tidy and presentable

Qualifications

Minimum Education

Required:

• High School Diploma

Preferred:

• Associate's degree in a related field such as Healthcare or core sciences

Minimum Experience

Required:

• None

Preferred:

• Previous experience in an outpatient medical setting, physical therapy preferred

Knowledge Skills and Abilities

• Strong customer service and interpersonal skills




• Strong verbal and written communication skills




• Hands-on experience with office equipment (e.g. computers, fax machines and printers)




• Proficient in Microsoft Office Suite (Outlook, Word, etc)

Virtual Employee?

No

Job Locations

US-SC-Greenville

Pay Class

Full Time