Medical Office Front Desk Receptionist

Ati-Physical-Therapy; Sussex (WI); On-site; USD 33,000 - 42,000; Full time

Job summary

Ati-Physical-Therapy is seeking a Front Desk Receptionist to deliver in-clinic customer service, greet patients and visitors, manage scheduling, intake, and co-pays, and support physicians and clinic operations.

The ideal candidate has a High School Diploma (Associate’s degree preferred), strong verbal and written communication, and proficiency with Microsoft Office. Prior outpatient medical experience is a plus; this is an on-site role in Wisconsin with a collaborative, patient-focused team.

Qualifications

• High School Diploma required.
• Associate’s degree in Healthcare or related field preferred.
• No minimum experience required; outpatient medical setting preferred.

Responsibilities

• Greet and welcome patients, physicians, and visitors.
• Manage patient scheduling, intake, and check-in processes, including insurance inquiries.
• Collect patient co-pays.
• Make outbound calls to schedule patients and improve access to care.
• Answer inbound calls from the Access Management Team and assist with scheduling.
• Perform clerical duties such as filing, photocopying, transcribing and faxing.
• Keep reception area tidy and presentable.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Office equipment proficiency

Education

High School Diploma

Associate’s degree in Healthcare or related field

Tools

Microsoft Office Suite

Outlook

Word

Job description

Overview

The Front Desk Receptionist is responsible for the in-clinic customer service experience. The Front Desk Receptionist will greet, assist, and provide direction and information for patients, physicians, and other clinic visitors. The Front Desk Receptionist will also be responsible for point of service collection, patient paperwork and intake, and patient scheduling.

Responsibilities

• Greet and welcome patients, physicians, and other visitors when they arrive
• Manage and facilitate patient scheduling, intake, and check-in processes, including answering general patient insurance and benefits questions
• Collect patient co-pays
• Make outbound phone calls to assist with scheduling of new and existing patients to allow for access to care
• Answer inbound calls from the Access Management Team and partner to get patients scheduled to assist with patient plan of care adherence
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
• Ensure reception area is tidy and presentable

Qualifications

Minimum Education Required: High School Diploma Preferred: Associate’s degree in a related field such as Healthcare or core sciences

Minimum Experience Required: None Preferred: Previous experience in an outpatient medical setting, physical therapy preferred

• Strong customer service and interpersonal skills
• Strong verbal and written communication skills
• Hands-on experience with office equipment (e.g. computers, fax machines and printers)
• Proficient in Microsoft Office Suite (Outlook, Word, etc)

Virtual Employee?

No

Location/Org Data : Dept Number

1162