Front Desk Receptionist

emmanuelcommunitychurch; Fort Wayne (IN); On-site; USD 36,000 - 39,600; Full time

Job summary

emmanuelcommunitychurch is looking for a Front Desk Receptionist to create a welcoming atmosphere for students, families, and visitors. This full-time position requires managing the daily flow of the front office while supporting communication and administrative needs.

Responsibilities include welcoming families, answering inquiries, and assisting with attendance and safety procedures. Ideal candidates enjoy serving people, have strong communication skills, and can thrive in a busy school environment.

Qualifications

• Prior administrative or customer service experience preferred.
• Proficiency with email and basic office technology required.
• Ability to learn school systems such as FACTS.

Responsibilities

• Welcome and assist parents, visitors, students, and staff.
• Manage visitor check-in and school safety procedures.
• Answer phones and respond to general office inquiries.

Skills

Customer service experience

Proficiency with Google Workspace

Communication skills

Education

High school diploma or equivalent

Tools

Email

FACTS school system

Job description

Emmanuel Christian School

10-Month Position | Full-Time

Position Purpose

The Front Desk Receptionist serves as the welcoming presence of Emmanuel Christian School and helps create a warm, organized, Christ-centered environment for students, families, staff, and visitors. This role is responsible for managing the daily flow of the front office while supporting communication, hospitality, student needs, and administrative systems.

This position is ideal for someone who:

• Enjoys serving people
• Thrives in a structured but relational environment
• Values consistency and stability
• Desires to become a long-term part of the ECS community

Position Schedule

10-Month School-Year Position

Typical hours aligned with school operations.

Limited summer hours may occasionally be requested for training or beginning/end-of-year preparation.

Core Responsibilities

Front Office Hospitality

• Welcome and assist parents, visitors, students, and staff
• Create a warm, calm, and organized front office atmosphere
• Manage visitor check-in and school security procedures
• Answer phones and respond to general office inquiries
• Assist families with general questions

Student Support

• Assist students arriving late or leaving early
• Help manage student sign-in/sign-out procedures
• Communicate student needs to teachers and staff
• Support the nurse and administration when needed
• Help students feel known, cared for, and safe

Administrative Support

• Organize and distribute incoming mail and deliveries
• Maintain organized front office systems and files
• Help maintain calendars, announcements, and front office materials

Attendance & Daily Operations

• Assist with attendance tracking and parent communication
• Support daily operational flow during arrival and dismissal
• Help maintain accurate student records and office documentation
• Monitor front office supplies and organizational needs

Event & Community Support

• Assist with school events and hospitality needs
• Help welcome prospective families during tours or events
• Support volunteer coordination as needed
• Help create a positive family experience throughout the school year
• Help with kiosk check-in

Desired Qualities

• Warm, dependable, and relational
• Communicates clearly and kindly
• Enjoys helping people
• Can remain calm during busy moments
• Values organization and follow-through
• Works well with children and families
• Supports the mission and Christian worldview of ECS
• Desires long-term stability and growth within the school community

Ideal Strengths for This Role

• Includer, Communication, Woo, Empathy
• Consistency, Responsibility, Discipline
• Communication, Responsibility, Harmony
• Empathy, Developer, Harmony
• Communication, Relator, Harmony
• Discipline, Consistency, Responsibility
• Arranger, Adaptability, Harmony
• Responsibility, Relator, Arranger
• Responsibility, Deliberative, Discipline
• Harmony, Empathy, Positivity

Responsibilities for This Role

• Welcoming families and visitors
• Managing visitor check-in and safety procedures
• Answering phones and messages
• Helping students who are sick, late, or upset
• Supporting parent questions
• Keeping the office organized
• Handling interruptions
• Supporting staff needs
• Maintaining confidentiality
• Creating a calm front office atmosphere

Qualifications

Preferred qualifications may include:

• Prior administrative or customer service experience
• School office experience preferred but not required
• Proficiency with email, Google Workspace, and basic office technology
• Ability to learn school systems such as FACTS and internal communication tools

Physical & Practical Expectations

• Ability to sit, stand, and move throughout the school day
• Ability to multitask in a school office environment
• Ability to maintain professionalism and confidentiality

What Success Looks Like in This Role

A successful Front Desk Receptionist helps ECS feel:

• Welcoming
• Organized
• Calm
• Relational
• Professionally cared for

Families should leave interactions feeling:

“This school knows us, values us, and operates with excellence.”

Suggested Compensation Range

Full-Time 10-Month Position

$18/hour