Front Desk Receptionist

University Orthopedics; Cranston (RI); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider seeks a Front Desk Check In & Check Out Receptionist. This full-time position involves managing patient interactions, scheduling appointments, and ensuring exceptional customer service. Ideal candidates have a high school diploma, strong interpersonal skills, and experience in medical reception. Join a dynamic team where you can make a positive impact on patient experiences.

Qualifications

• 1 year of medical receptionist or administration experience preferred.
• Knowledge of insurance eligibility and verification is a plus.
• Motivated individual with a team approach.

Responsibilities

• Complete patient check-in and check-out for clinic visits.
• Schedule follow-up appointments and facilitate external referrals.
• Collect co-pays and manage patient account balances.

Skills

Communication

Customer Service

Interpersonal Skills

Education

High school diploma or equivalent

Tools

MS Office

EMR systems

Practice management systems

Job description

Job Title: Front Desk Check In & Check out Receptionist

Reports to: Site Manager

General Summary Of Duties

The work in this position contributes to the patient’s overall successful interaction within the office. Exceptional people skills are a must. This is a full-time position working 40 hours per week with competitive compensation and generous benefits. Could be scheduled any shift between 7:00am and 7:00pm, depending on department and patient volume.

Essential Job Functions

• Locate and process referrals at the time of visit
• Complete patient check-in and check-out for a specific office location and pod
• Schedule follow up appointments at UOI locations/offices
• Facilitate appointment scheduling for external referrals
• Check in upon arrival to clinic, register walk-in patients and identify existing patients; correctly add / edit demographic information to include email address, guarantor, and coverage and obtains necessary signatures.
• Collect co-pays and patient account balance and collection balance.
• Answering front desk telephones and directs calls as appropriate.
• Print schedules and superbills for next-day provider visits.
• Batching out at the end of the shift and verifying co-pays with cash collected.
• Sorting mail/packages presented to front desk and directing to appropriate source; dispersing any incoming faxes to the appropriate source and monitoring clinical inboxes.
• Obtains verification of DME benefits.
• Demonstrates expected Customer Service behaviors
• Promotes a culture of service excellence by exceeding the expectations of our patients, visitors, coworkers and physicians.
• Maintain a professional appearance and work environment
• Additional duties as assigned by the Manager to meet department needs
  
  

Requirements

• High school diploma or equivalent
• At least 1 year of medical receptionist or administration experience preferred
• Excellent communication and interpersonal skills
• Excellent customer service skills
• Knowledge of MS Office and EMR systems/ practice management systems
• Knowledge of insurance eligibility and verification
• Motivated individual with team approach
• Must be able to travel to all sites if/when necessary.