Online Receptionist

Aguilera & Associates Insurance Services; San Diego (CA); Remote; USD 30,000 - 45,000; Full time

Job summary

Aguilera & Associates Insurance Services is seeking a dedicated Online Receptionist to deliver exceptional customer service and manage various administrative tasks remotely. The role requires managing communication channels, scheduling appointments, and maintaining records while ensuring a positive experience for clients. Ideal candidates will showcase excellent communication skills, organizational abilities, and prior experience in customer service or administrative roles.

Qualifications

• Excellent communication skills, both written and verbal.
• Strong organizational skills and attention to detail.
• Previous customer service or administrative experience is preferred.

Responsibilities

• Manage incoming calls, emails, and live chat inquiries.
• Schedule appointments and meetings for team members.
• Provide accurate information about the company’s services.

Skills

Communication

Organizational Skills

Customer Service

Attention to Detail

Tools

Virtual Communication Tools

Job description

We are seeking a professional and customer-oriented Online Receptionist to join our team. As an Online Receptionist, you will be responsible for providing excellent customer service and handling a variety of administrative tasks remotely. This role involves managing incoming calls, emails, and live chat inquiries, scheduling appointments, and ensuring smooth communication between clients and the appropriate departments.

Online Receptionist Duties and Responsibilities :

Respond to and manage incoming calls, emails, and live chat inquiries in a timely and professional manner.

Schedule and coordinate appointments, meetings, and calls for team members.

Provide accurate information about the company’s services, products, and policies to clients and visitors.

Maintain and update customer records, appointments, and other relevant information.

Transfer calls or forward messages to the appropriate team members or departments.

Ensure smooth daily operations by assisting with general administrative tasks as needed.

Maintain a professional and friendly demeanor while representing the company.

Qualifications

Excellent communication skills, both written and verbal.

Strong organizational skills and attention to detail.

Ability to manage multiple tasks and prioritize effectively.

Previous customer service or administrative experience is preferred.

Familiarity with virtual communication tools.

Ability to work independently and maintain a positive work environment.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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