Medical Phone Operator

Physical Rehabilitation Network; Dallas (TX); Remote; USD 30,000 - 50,000; Full time

Job summary

A leading healthcare organization is seeking a Call Transfer Agent to efficiently manage phone calls and direct them accordingly. This role emphasizes excellent communication skills and multitasking abilities, serving as a crucial point of contact within the organization. Candidates should have a high school diploma, experience in communication systems, and a strong customer service orientation. Join a company recognized as a top workplace in the healthcare industry.

Qualifications

• High school diploma or GED required.
• Formal office administration qualification preferred.
• Experience as a Call Transfer Agent is advantageous.

Responsibilities

• Answering, screening, and forwarding calls professionally.
• Overseeing general phone inquiries and directing calls.
• Assisting with administrative duties like copying and emailing.

Skills

Communication skills

Professional telephone etiquette

Interpersonal skills

Multitasking

Education

High school diploma or GED

Formal qualification in office administration or secretarial work

Tools

MS Word

MS Excel

MS Outlook

Job description

Schedule : 8-hour shift Monday to Friday

Work setting : Remote

Must reside in these states : ND, SD, ID, MN, MT, NM, WY, NV, TX, AZ, TN, MO, OK

We are seeking a highly organized Call Transfer Agent to manage our organization's phone calls. In this role, you will be responsible for maintaining our call directory, answering incoming calls, and connecting internal and external callers with corresponding departments or staff. You may also be required to perform other administrative duties as needed.

To ensure success as a Call Transfer Agent, you should possess excellent people skills and competency in phone systems. Top-notch Call Transfer Agents are multitasking experts who create a positive experience for every caller they assist.

Responsibilities :

• Answering, screening, and forwarding calls in a professional and courteous manner.
• Overseeing general phone inquiries about the organization.
• Directing external calls to designated departments or individuals.
• Transferring internal calls across departments and between staff.
• Relaying written or verbal messages in a timely and accurate manner.
• Assisting with other administrative duties, including copying, scanning, faxing, and emailing.

Requirements :

• High school diploma or GED.
• Formal qualification in office administration, secretarial work, or similar.
• Previous experience as a Call Transfer Agent or a similar role would be advantageous.
• Proficiency in different communication systems, including analog, Voice over IP, and ISDN.
• Exceptional ability in professional telephone etiquette.
• Extensive experience with answering and directing calls, as well as relaying accurate messages.
• Experience with office software such as MS Word, Excel, and Outlook.
• Excellent interpersonal and communication skills.

About Us :

For over 30 years, Physical Rehabilitation Network (PRN) has specialized in delivering quality physical therapy care in parallel to serving as an owner-operator to over 200 outpatient PT clinics across the Western and Central regions of the United States.

Boasting a differentiated delivery model, we integrate owning, managing and developing physical therapy locations and brands as well as establishing Health System Joint Venture and PT practice partnerships with our value-based, people-first and outcomes-driven care delivery solutions.

PRN is proud to have been named one of Glassdoor's 2021 Best Places to Work among small and medium-sized companies. Of the top 50 best places to work, only three were in the healthcare industry and PRN was the only physical therapy company.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

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