Front Desk Agent

Extended Stay America Premier Suites Portland - North; Portland (OR); On-site; USD 23,419 - 24,796; Part time

Job summary

Extended Stay America Premier Suites Portland - North is seeking an enthusiastic Hotel Front Desk Attendant. This role involves being the first point of contact for guests, handling all aspects of their stay from check-in to check-out, while creating a positive impression. Strong multitasking skills and a guest-focused mentality are essential for ensuring seamless experiences.

Responsibilities include operating the hotel switchboard, managing reservations, handling payments accurately, and balancing cash at shifts' end. Proficiency in Microsoft software and customer service experience are highly valued.

Qualifications

• Proven customer service experience with a strong guest-focused mentality.
• Experience in hospitality or customer service is preferred but not required.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.

Responsibilities

• Operate hotel switchboard, take calls and provide information.
• Take reservations over the telephone, through emails and in person.
• Handle guest check-ins, check-outs, and payment processing accurately.
• Welcome guests warmly, determine their needs, and manage registration.
• Balance cash at the end of each shift and generate reports.

Skills

Customer service

Multitasking

Proficiency in Microsoft Excel

Proficiency in Microsoft Word

Proficiency in Microsoft Outlook

Proficiency in Microsoft PowerPoint

Job description

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience. Must be flexible.

Responsibilities

• Operate hotel switchboard, take calls and provide information and transfer calls
• Take reservations over the telephone, through emails and in person, including groups
• Handle guest check-ins, check-outs, and payment processing with accuracy
• Welcome guests warmly, determine their needs, and manage the registration process
• Balance cash at the end of each shift and generate reports for the next shift

Qualifications

• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint
• Proven customer service experience with a strong guest-focused mentality
• Experience in hospitality or customer service is preferred but not required
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Physical ability to stand, walk, and lift up to 25 pounds as needed

Compensation: $17 - $18 hourly