Front Desk Agent/Night Auditor

La Quinta Inns & Suites; Phoenix (AZ); On-site; USD 43,697,000 - 45,847,000; Part time

Benefits offered by this job

Employee discount

Free parking

Paid time off

Job summary

La Quinta Inns & Suites in Phoenix is seeking a friendly Hotel Front Desk Agent to be the first point of contact for guests. You will handle check-ins/outs, reservations, and provide information on rooms, rates, and amenities.

This part-time role requires hotel experience, strong customer service, and excellent communication. Work location is in-person in Phoenix with benefits such as employee discounts and paid time off.

Qualifications

• Hotel front desk experience required (2 years)
• Experience with hotel reservations software
• Familiar with travel planning sites and online reviews
• Strong customer service attitude and communication skills
• Good organizational abilities and attention to detail

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify credit card data
• Register guests and collect required details
• Welcome guests and assign rooms
• Provide information about rooms, rates and amenities
• Respond to guest complaints promptly and professionally
• Coordinate with housekeeping to ensure clean, ready rooms
• Arrange services for VIP guests and events as needed
• Upsell facilities and services when appropriate
• Maintain accurate records of bookings and payments

Skills

Front desk experience

Reservations software

Travel websites knowledge

Customer service

Communication

Organizational skills

Education

Degree in hotel management

Tools

Cloudbeds

RoomKeyPMS

Job description

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills
• Degree in hotel management is a plus

Job Type: Part-time

Pay: $15.25 – $16.00 per hour

Benefits:

• Employee discount
• Free parking
• Paid time off

Experience:

• Hotel experience: 2 years (Required)

Work Location: In person