Front Desk Receptionist

Rothman Orthopaedics; Bryn Mawr (PA); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player in orthopedics is seeking a Front Desk Receptionist to join their team in Bryn Mawr. This role is crucial for ensuring a welcoming environment for patients and visitors, as well as managing essential administrative tasks. The ideal candidate will be adept at handling patient inquiries, coordinating appointments, and maintaining accurate records in their electronic system. With a commitment to employee well-being, the organization offers competitive pay and comprehensive benefits, making this an exciting opportunity for those looking to make a meaningful impact in a supportive workplace.

Benefits

Comprehensive health benefits

Dental benefits

Tuition reimbursement

Paid time off

Retirement savings plans

Qualifications

• Minimum of one year’s experience in a medical office environment preferred.
• Knowledge of business office procedures and medical terminology is preferred.

Responsibilities

• Greets patients and visitors in a prompt and courteous manner.
• Checks in patients, verifies and updates demographic and insurance information.
• Assists patients with ambulatory difficulties.

Skills

Customer Service

Medical Terminology

MS Office

Education

High School Diploma or GED

Tools

eCW

Job description

Join to apply for the Front Desk Receptionist role at Rothman Orthopaedics

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Join to apply for the Front Desk Receptionist role at Rothman Orthopaedics

Rothman Orthopaedics is looking for a Front Desk Receptionist based in our Bryn Mawr, PA office! The Front Desk Receptionist greets, instructs, directs, and schedules patients and visitors. Serves as liaison between patient and medical support staff. If you are qualified for and interested in this role, please apply.

Schedule: Monday through Friday 7 AM to 5 PM

The Company

Rothman Orthopaedics is a world leader in the field of orthopedics, improving patients' lives with unwavering commitment. The practice was founded in 1970 by Richard H. Rothman, M.D., Ph.D and provides leading care in more than 40 locations.

Qualifications

• High School Diploma or GED minimum education requirement
• Minimum of one (1) year’s experience in medical office environment preferred
• Knowledge of business office procedures & medical terminology (preferred)
• Computer skills including, but not limited to, MS Office

Primary Duties Will Include But Are Not Limited To

• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Checks in patients, verifies and updates demographic and insurance information in eCW.
• Updates the eCW system on patients’ arrival and records referral information. Utilizes eCW to enter the copayment and notes to the Business Office.
• Checks out and makes appointments for follow-up patients' office schedules.
• Answers telephone in a amiable and professional manner, screens calls, answers any questions that are within the area of the positions responsibility, forwards calls, or takes message for preassigned person.
• Assists patients with ambulatory difficulties.
• Screens visitors and responds to routine requests for information.
• Collects applicable insurance co-pay information and referrals.
• Batches out and balances end-of-day payments.
• Assists other front desk personnel in situations with irate patients.
• Maintains work area and lobby in a neat and orderly manner.
• Re-supplies front desk for the day.
• Prepares all work for the next business day in eCW: To include: Linking of referring doctor, referral number, copay and authorization number for Visco Injections, Epi's, etc.
• Prints out all related paperwork for patients’ appointments with the physician.
• Attends meetings as required.
• Works in conjunction with Patient Responsible team to collect past due balances.
• Exemplifies the desired culture and philosophies of the organization.

Our Commitment To Employees

Come work at Rothman Orthopaedics! Our employees are our single greatest asset, as such, we strive to provide a professional, nurturing environment where every member of our team can make a meaningful difference in the lives of others. This commitment to our employees has earned us the distinction as a Top Workplace in Philadelphia by the Philadelphia Inquirer year after year. Our employees enjoy competitive pay, comprehensive health and dental benefits, tuition reimbursement, paid time off, and retirement savings plans.

Rothman Orthopaedics is an Equal Opportunity employer committed to providing opportunities to all qualified applicants without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. We value developing an inclusive and equitable environment that strengthens our organization and allows us to better attract and retain a diverse workforce that is representative of our patients and our community. We model our values by creating and enacting practices that encourage participation from all backgrounds, perspectives, and experiences.

COVID-19 Vaccination Policy

As a condition of employment at Rothman Orthopaedics, it is required you receive the COVID-19 vaccination. Rothman Orthopaedics is an Equal Opportunity Employer and requests for reasonable accommodations will be considered.