Front Desk Reception

Southwest Spine and Pain Care Specialists; Holladay (UT); Presencial; USD 26.000 - 38.000; Jornada completa

Descripción de la vacante

Southwest Spine and Pain Care Specialists seeks a patient‑facing front desk associate to greet visitors, answer calls, and schedule appointments. You will verify insurance, mail or email new patient packets, and maintain accurate patient records in the EHR while handling payments and coordinating referrals.

A positive, team‑oriented, multitasking mindset is essential. Excellent communication and customer service skills are required, with healthcare experience preferred.

Formación

• Must have high school diploma or GED.
• Excellent communication and customer service skills.
• Healthcare experience preferred but will train the right person.

Responsabilidades

• Welcomes and greets patients and visitors in person.
• Respond to incoming phone requests from patients, physicians offices, and hospitals; answer inquiries or referring questions to the appropriate personnel.
• Schedule appointments in person or by telephone to optimize patient satisfaction and provider time.
• Verify schedules and insurances; ensure accurate new patient packets are mailed or emailed.
• Maintain and document patient information in the EHR; handle payments and insurance details.
• Keep reception areas organized and protect patient confidentiality.

Conocimientos

Communication skills

Customer service

Teamwork

Multitasking

Professionalism

Educación

High school diploma or GED

Herramientas

EHR system

Phone system

Descripción del empleo

Job Responsibilities:· Welcomes and greets patients and visitors in person· Respond to incoming phone requests from patients, physicians offices, and hospitals; answer inquiries or referring questions to the appropriate personnel· Optimize patients satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone· Scheduling within the guidelines of multiple providers, verifying schedules and insurances· Assure the accurate new patient packet is mailed or emailed at time of scheduling· Ensure efficiency while maintaining excellent patient service in a courteous and professional manner.· Maintains and accurately document all patient request and information in the patient EHR, including but not limited to:Demographic informationCollect and post/record payments for patientsCost EstimatesVerify insurance coverage, benefits, and client financial responsibility§ Max out of pocket§ Deductible§ Copay§ Coinsurance· Keeps patient appointments on schedule by notifying provider of patients arrival; reviewing service delivery compared to schedule and reminding provider of service delays· Maintain reception areas· Protects patient rights and dignity with respect by maintaining confidentiality of personal and financial information at all times· Coordination of patient referrals· Ability to multitask· Maintains operations by following policies and procedures; reporting needed changes· Use sound judgement in handling calls and patients, especially if they may be upset or are not feeling well· Demonstrate respect for our patients and fellow care team members in every interaction· Demonstrate excellent interpersonal and problem-solving skills to ensure coordinated efforts, patient satisfaction and monumental service· Always maintain a professional and positive attitude· Demonstrate teamwork and support for fellow team members by offering assistance as neededRequirements:· Must have high school diploma or GED· Computer proficiency and phone skills are required· Excellent communication and customer service skills· Positive attitude· Team player· Healthcare Experience (preferred) but will train the Right person