Front Desk

Ocala-Eye-PA; Florida; On-site; USD 32,000 - 45,000; Full time

Job summary

Ocala-Eye-PA is seeking a friendly front desk receptionist to welcome patients, manage check-ins and check-outs, and collect payments. You will review charts for required information and enter new patient data into the computer.

The role requires excellent customer service, the ability to multitask, and a team-oriented mindset. You will support the clinic staff and ensure smooth daily operations in a busy ophthalmology practice.

Qualifications

• High school diploma or equivalent.
• Two years minimum experience in medical practice.
• Excellent customer service and communication skills.
• Ability to manage multiple tasks.
• Empathetic and detail-oriented.

Responsibilities

• Check-in patients with a professional, courteous manner.
• Check-out patients and collect copays and balances.
• Review charts for required information and signatures.
• Enter new patient information into the computer.
• Assist front office and support staff as needed.

Skills

Customer service

Communication

Multitasking

Teamwork

Empathy

Attention to detail

Education

High school diploma or equivalent

Tools

EMR software

Billing software

Job description

Job Summary: This individual is responsible for welcoming patients to the practice, treating all patients in a professional and courteous manner, checking-in patients, checking-out patients, collecting patient payments, reviewing patient charts to verify necessary information and signatures, and entering new patient information into computer.Education and Experience:High school diploma or equivalent.Two years minimum experience in medical practice.Essential Skills and Abilities:Excellent customer service and communication skills.Ability to work as a team member.Management of multiple tasks simultaneously.Motivation to succeed.Empathetic personality giving attention to patient’s needs and concerns.Strong organization with attention to detail.Respectful treatment of patients and co-workers.RESPONSIBILITIES:1. Patient Check-InChecks patients in, greeting everyone in a pleasant and professional manner.Tracks patients in the reception area and communicate with them, as needed.Evaluates chart data to verify all information has been received, completed, and signatures obtained.Scan patient’s insurance card and photo identification.Ensures that proper authorization or referral is collected from the patient.Assists patients in obtaining authorization or referrals that have not been received by the practice.Enters all new patient demographic information into the computer.Places charts in bin for specific physician or technician.Marks arrival time of patients in office and make sure that patients are seen on time.Patient Check-OutReviews encounter form to ensure all needed codes are marked, any missing information is requested from clinic technician.Charges are posted to encounter.Payment is collected and posted for any copay, coinsurance, and patient balance due. Itemized bill is printed as receipt for patient.Schedules patient return appointments as indicated on encounter form.End of Day Reporting/ BalancingRuns EMR Manual Pending Charges report, accepting any pending charges for encounters, verifying there are no duplicate charges.Runs Missing Encounter report, tracking down any missing encounters and posts charges to those encounters.Runs PQRI Reporting Tool, if any discrepancies correcting with assistance from clinical technician/Clinic Coordinator.Runs Pt Minder report noting reasons no follow-up appointment made next to any patients listed on reportTotals daily charges posted from encounter forms on adding machine. Runs Daily Charges report, verifying that the charges total matches report total.Totals monies collected by payment type on adding machine. Runs Daily Payments report, verifying that totals by payment type match total monies collected.Batches Daily Payments report with monies collected sending to billing office for reconciliation/deposit.Batches Missing Encounter, PQRI, and PT Minder reports turning in to Clinic Coordinator to for review.Performs other duties as required.Assists other front office personnel as needed.