Front Desk Receptionist

CloseKnit MSO; College Park (MD); On-site; USD 36,000 - 48,000; Full time

Job summary

CloseKnit MSO in College Park, MD is seeking a friendly receptionist to support patient access and front desk operations.

You will greet patients, manage check-in/out, schedule appointments, answer calls, maintain records, and assist with billing verification.

This role emphasizes HIPAA compliance, organization, attention to detail, and teamwork with clinical staff.

Qualifications

• High school diploma or equivalent; healthcare admin certification is a plus.
• Previous receptionist/admin experience, preferably in healthcare.
• Strong communication and interpersonal skills.
• Proficient with office equipment and EHR systems.
• Excellent organization and multitasking abilities.

Responsibilities

• Greet patients and visitors warmly, creating a professional first impression.
• Assist patients with check-in and check-out and collect information.
• Manage appointment scheduling: booking, rescheduling, confirmations.
• Answer calls promptly and direct inquiries to staff.
• Maintain patient records and support billing/verification tasks.
• Keep front desk and waiting area clean and organized.
• Ensure HIPAA compliance and handle confidential information with discretion.
• Collaborate with clinical staff to maintain smooth patient flow.

Skills

Customer service

Communication

Organization

EHR familiarity

Microsoft Office

Education

High school diploma or equivalent

Healthcare admin cert (preferred)

Job description

Position Schedule

The schedule for this position is Monday - Friday 8:00 AM - 4:30 PM.

Requirements

Key Responsibilities:

Patient Interaction:

• Greet patients and visitors warmly, providing a friendly and professional first impression of the facility.
• Assist patients with check-in and check-out processes, ensuring all necessary information is collected and processed accurately.

Appointment Scheduling:

• Manage appointment scheduling for patients, including booking, rescheduling, and confirming appointments as needed.
• Coordinate with clinical staff to ensure efficient patient flow and minimize wait times.

Phone and Communication Management:

• Answer incoming phone calls promptly and professionally, addressing inquiries, providing information, and directing calls to appropriate staff members.
• Maintain clear and effective communication with patients, healthcare providers, and other staff to facilitate smooth operations.

Administrative Support:

• Perform various administrative tasks, including data entry, maintaining patient records, and managing correspondence.
• Assist with billing and insurance verification processes as necessary, ensuring accurate information is captured.

Office Organization:

• Maintain a clean and organized front desk and waiting area, ensuring a pleasant environment for patients and visitors.
• Order and manage office supplies as needed, collaborating with the office manager to maintain inventory.

Patient Confidentiality:

• Ensure compliance with HIPAA regulations and maintain patient confidentiality at all times.
• Handle sensitive information with discretion and professionalism.

Problem Resolution:

• Address patient concerns and inquiries with empathy and professionalism, escalating issues to management when necessary.
• Work collaboratively with other team members to resolve scheduling conflicts and improve patient experiences.

Qualifications:

• High school diploma or equivalent; additional education or certification in healthcare administration or a related field is a plus.
• Previous experience in a receptionist or administrative role, preferably in a healthcare setting.
• Strong communication and interpersonal skills, with the ability to interact effectively with diverse populations.
• Proficient in using office equipment, such as computers, phones, and printers, as well as experience with electronic health record (EHR) systems preferred.
• Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.

Preferred Qualifications:

• Familiarity with medical terminology and healthcare practices.
• Experience with appointment scheduling software and insurance verification processes.