Front Desk Receptionist

CloseKnit; College Park (MD); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

CloseKnit is seeking a friendly and organized front desk administrator to greet patients, manage check-in/check-out, and coordinate appointments in our College Park, MD office. You will support billing, documentation, and front desk operations while maintaining a professional environment.

The role requires strong communication, familiarity with EHR systems, and the ability to multitask in a fast-paced healthcare setting. Healthcare experience is preferred and punctuality is essential.

Formación

• High school diploma or equivalent required; additional healthcare admin certification is a plus.
• Previous receptionist/administrative experience, preferably in healthcare.
• Strong communication and interpersonal skills for diverse populations.
• Proficiency with EHR systems and appointment scheduling software.
• Excellent organizational skills and ability to multitask.

Responsabilidades

• Greet patients and visitors, manage check-in/check-out with accuracy.
• Schedule, reschedule, and confirm appointments; coordinate with clinical staff.
• Answer calls promptly; provide information and direct to appropriate staff.
• Perform data entry, maintain patient records, and manage correspondence.
• Keep front desk and waiting areas organized; manage office supplies.
• Ensure HIPAA compliance and patient confidentiality at all times.
• Resolve scheduling conflicts and assist management to improve patient experiences.

Conocimientos

Strong communication

Interpersonal skills

Organizational skills

Multitasking

Team collaboration

Educación

High school diploma or equivalent

Healthcare administration certification (plus)

Herramientas

EHR systems

Appointment scheduling software

Office equipment (computer, phone, printers)

Descripción del empleo

Position Schedule

The schedule for this position is Monday - Friday 8:00 AM - 4:30 PM.

Requirements

Key Responsibilities:

Patient Interaction:

• Greet patients and visitors warmly, providing a friendly and professional first impression of the facility.
• Assist patients with check-in and check-out processes, ensuring all necessary information is collected and processed accurately.

Appointment Scheduling:

• Manage appointment scheduling for patients, including booking, rescheduling, and confirming appointments as needed.
• Coordinate with clinical staff to ensure efficient patient flow and minimize wait times.

Phone and Communication Management:

• Answer incoming phone calls promptly and professionally, addressing inquiries, providing information, and directing calls to appropriate staff members.
• Maintain clear and effective communication with patients, healthcare providers, and other staff to facilitate smooth operations.

Administrative Support:

• Perform various administrative tasks, including data entry, maintaining patient records, and managing correspondence.
• Assist with billing and insurance verification processes as necessary, ensuring accurate information is captured.

Office Organization:

• Maintain a clean and organized front desk and waiting area, ensuring a pleasant environment for patients and visitors.
• Order and manage office supplies as needed, collaborating with the office manager to maintain inventory.

Patient Confidentiality:

• Ensure compliance with HIPAA regulations and maintain patient confidentiality at all times.
• Handle sensitive information with discretion and professionalism.

Problem Resolution:

• Address patient concerns and inquiries with empathy and professionalism, escalating issues to management when necessary.
• Work collaboratively with other team members to resolve scheduling conflicts and improve patient experiences.

Qualifications:

• High school diploma or equivalent; additional education or certification in healthcare administration or a related field is a plus.
• Previous experience in a receptionist or administrative role, preferably in a healthcare setting.
• Strong communication and interpersonal skills, with the ability to interact effectively with diverse populations.
• Proficient in using office equipment, such as computers, phones, and printers, as well as experience with electronic health record (EHR) systems preferred.
• Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.

Preferred Qualifications:

• Familiarity with medical terminology and healthcare practices.
• Experience with appointment scheduling software and insurance verification processes.