Front Desk Associate I

Symphony Care Alliance; Saint Augustine (FL); On-site; USD 22,000 - 28,000; Full time

Job summary

Symphony Care Alliance in Saint Augustine, FL is seeking a friendly front desk receptionist to greet patients and visitors, manage check-in/out, verify identities, and answer basic questions to help reduce patient anxiety.

You will schedule appointments using EMR systems, handle high call volumes, route messages, and coordinate with healthcare providers to keep the schedule flowing smoothly. The role requires discretion with confidential information and strong organizational skills.

Qualifications

• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Basic understanding of medical terminology and insurance processes.
• Familiarity with EMR/EHR systems.
• Ability to handle confidential information with discretion.

Responsibilities

• Greet patients and visitors professionally in person and by phone.
• Manage patient check-in and check-out processes.
• Confirm patient identity, update demographics, and collect required forms.
• Provide reassurance and answer basic questions to reduce patient anxiety.
• Schedule, confirm, and cancel appointments using EMR systems.
• Handle high call volumes, route calls appropriately, and triage messages.
• Notify providers of patient arrivals and maintain schedule flow.
• Verify insurance eligibility and referral authorizations.
• Collect co-pays, deductibles, and outstanding balances.
• Answer basic billing questions and route complex issues to billing staff.
• Maintain and update electronic medical records (EMRs/EHRs).
• Ensure availability of treatment information by retrieving and filing records.
• Keep the reception and waiting area clean and organized.
• Coordinate communication between patients and healthcare providers. ccalac.org

Skills

Customer service

Communication

Organization

Multitasking

Medical terminology

Privacy & discretion

EMR/EHR familiarity

Tools

EMR/EHR systems

Job description

Description

Key Duties and Responsibilities

Patient Interaction

• Greet patients and visitors professionally in person and by phone.
• Manage patient check-in and check-out processes.
• Confirm patient identity, update demographics, and collect required forms.
• Provide reassurance and answer basic questions to reduce patient anxiety.

Scheduling & Phone Management

• Schedule, confirm, and cancel appointments using EMR systems.
• Handle high call volumes, route calls appropriately, and triage messages.
• Notify providers of patient arrivals and maintain schedule flow.

Insurance & Billing

• Verify insurance eligibility and referral authorizations.
• Collect co-pays, deductibles, and outstanding balances.
• Answer basic billing questions and route complex issues to billing staff.

Records & Administrative Support

• Maintain and update electronic medical records (EMRs/EHRs).
• Ensure availability of treatment information by retrieving and filing records.
• Keep the reception and waiting area clean and organized.
• Coordinate communication between patients and healthcare providers. ccalac.org

Required Skills and Qualifications

• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Basic understanding of medical terminology and insurance processes.
• Familiarity with EMR/EHR systems
• Ability to handle confidential information with discretion