Front Desk & Program Support Specialist

Phoenix Houses of California; Santa Ana (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

Phoenix House of California is seeking a Program Assistant to welcome visitors, screen visit purposes, and route callers to the right staff. The role supports the program with clerical tasks, intake coordination, and scheduling while ensuring a professional front desk experience.

The ideal candidate has a high school diploma, strong MS Office skills, and the ability to communicate clearly in English; Spanish bilingual is preferred.

Qualifications

• High School diploma or equivalent required.
• Prior administrative experience preferred.
• Must obtain TB test clearance and update on a yearly basis.

Responsibilities

• Provides reception services to greet visitors and direct them to the appropriate staff.
• Coordinates intake calls and schedules clinical appointments.
• Operates telephone console and routes calls as needed.
• Maintains office supplies and ensures desk coverage.
• Keeps a clean and professional reception area and supports clerical tasks.

Skills

MS Office

Telephone operations

Electronic health record

Communication skills

Time management

Organizational skills

Flexibility

Problem solving

Customer service

Bilingual Spanish

Education

High School diploma or equivalent

Tools

MS Office

Job description

Phoenix House of California is seeking a Program Assistant to welcome visitors, screen visit purposes, and route callers to the right staff. The role supports the program with clerical tasks, intake coordination, and scheduling while ensuring a professional front desk experience.

The ideal candidate has a high school diploma, strong MS Office skills, and the ability to communicate clearly in English; Spanish bilingual is preferred.