Front Desk & Community Programs Support Specialist

AMI Housing, Inc.; Roseville, Northern (CA, KY); Hybrid; USD 40,000 - 50,000; Full time

Job summary

AMI Housing, Inc. in California is seeking a front desk and administrative support role overseeing reception, program support, and day-to-day operations across the organization.

The position requires strong communication, professionalism, and the ability to work independently, including evenings, weekends, and overnight hours when a supervisor may not be available. The role involves responding to participant needs, coordinating communications, assisting with intake, and maintaining a welcoming

Qualifications

• Minimum 18 years of age.
• High School diploma or equivalent required.
• Bilingual fluency (English/Spanish) preferred.

Responsibilities

• Serve as welcoming point of contact for participants, staff, visitors, and partners.
• Provide general administrative, operational, and program support to AMIH programs.
• Respond to participant questions and connect individuals with appropriate staff.
• Assist with program intake procedures and documentation.
• Maintain a safe, welcoming environment and monitor building access.
• Complete shift logs and incident reports.
• Answer phones, route calls, and provide front desk coverage.
• Receive and distribute donations and supplies as needed.
• Maintain information in data systems used by AMIH.

Skills

Multitasking

Data entry

Active listening

De-escalation

Customer service

Problem-solving

Organization

Basic computer skills

Typing speed 45 wpm

Education

High School diploma or equivalent

Tools

HMIS

Coordinated Entry

Job description

AMI Housing, Inc. in California is seeking a front desk and administrative support role overseeing reception, program support, and day-to-day operations across the organization.

The position requires strong communication, professionalism, and the ability to work independently, including evenings, weekends, and overnight hours when a supervisor may not be available. The role involves responding to participant needs, coordinating communications, assisting with intake, and maintaining a welcoming