Guest Experience Front Desk Agent

Hotel Per La, Autograph Collection; Los Angeles (CA); On-site; USD 22,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Vacation/Sick/Holiday time off

Pet insurance

401(k) with matching

Job summary

Hotel Per La, Autograph Collection in downtown Los Angeles welcomes guests with a warm, sincere greeting and seamless arrival/departure experiences. You will input guest data, confirm room rates, and support promotions of HEI Hotels and Resorts programs to drive guest satisfaction.

Ideal candidates have hotel experience, strong communication, and reliable cash handling. This on-site role offers competitive benefits and opportunities for growth within a guest-centric hospitality group.

Qualifications

• Hotel experience preferred.
• Strong math/calculation skills with a calculator.
• Excellent verbal and written communication.
• Ability to input information accurately using a computer system.
• Ability to stand and move throughout the front desk area.

Responsibilities

• Greet guests with a friendly, sincere welcome.
• Complete the registration process and verify guest details.
• Promote HEI Hotels and Resorts programs and brand initiatives.
• Code electronic keys and manage room assignments.
• Process payments, vouchers, and currency exchanges.
• Handle guest inquiries and resolve issues to ensure satisfaction.

Skills

Hotel experience

Customer service

Communication skills

Cash handling

Computer input

Tools

POS/Computer system

Job description

Hotel Per La, Autograph Collection in downtown Los Angeles welcomes guests with a warm, sincere greeting and seamless arrival/departure experiences. You will input guest data, confirm room rates, and support promotions of HEI Hotels and Resorts programs to drive guest satisfaction.

Ideal candidates have hotel experience, strong communication, and reliable cash handling. This on-site role offers competitive benefits and opportunities for growth within a guest-centric hospitality group.