Guest Experience Specialist - Front Desk & Check-In Pro

Aimbridge Hospitality; Los Angeles (CA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Holiday Inn Los Angeles - LAX Airport is seeking a Front Desk Agent to deliver warm welcomes, handle reservations, check-ins, and departures with precision. You are the face of the hotel and ensure every guest interaction feels effortless and inviting.

The role requires strong communication, problem-solving, and multitasking in a fast-paced environment. Familiarity with hotel management software and MS Office helps you keep the front desk running smoothly and guest experiences memorable.

Qualifications

• Customer-service oriented and guest-focused.
• Ability to manage reservations, check-ins, and check-outs accurately.
• Proven communication skills and teamwork.

Responsibilities

• Provide warm, efficient front-desk service for guests.
• Handle guest inquiries, requests, and concerns with a positive attitude.
• Coordinate with housekeeping, maintenance, and other departments as needed.
• Maintain organization of reservations and financial transactions.

Skills

Guest Service Superstar

Communication Champ

Quick-Thinking Problem Solver

Multitasking Marvel

Education

High school diploma or equivalent

Experience in hotel or related field preferred

Familiarity with hotel management software

Microsoft Office

Tools

Hotel management software

Microsoft Office

Job description

Holiday Inn Los Angeles - LAX Airport is seeking a Front Desk Agent to deliver warm welcomes, handle reservations, check-ins, and departures with precision. You are the face of the hotel and ensure every guest interaction feels effortless and inviting.

The role requires strong communication, problem-solving, and multitasking in a fast-paced environment. Familiarity with hotel management software and MS Office helps you keep the front desk running smoothly and guest experiences memorable.