Front Desk Member Experience Associate

Excel Fitness; Dallas (TX); On-site; USD 42,000 - 100,000; Full time

Benefits offered by this job

MyFlexPay

Planet Fitness Black Card Membership

Employee Assistance Program (EAP)

Paid Time Off

Paid Parental Leave

Health Insurance

Job summary

Excel Fitness is seeking a front desk team member to create a positive member experience through outstanding service and a spotless facility. You will check members in, take tours, help with sign-ups, and handle account updates while maintaining a clean gym environment.

As growth drives our openings, the role offers a path from front desk to higher management. A customer-first attitude and reliability are essential for success in this vibrant, fast-moving team.

Qualifications

• High School diploma or GED equivalent required.
• Must be 18 years or older.
• Customer service background preferred.
• Punctuality and reliability are essential.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take tours with prospective members and assist with new account sign-up.
• Facilitate needed updates to member accounts.
• Respond to member questions and concerns and escalate when needed.
• Perform detailed cleaning in all areas of the facility.
• Close shift for the day and prepare the bank deposit.

Skills

Customer service

Punctuality

Reliability

Communication

Teamwork

Education

HS diploma or GED

Job description

Excel Fitness is seeking a front desk team member to create a positive member experience through outstanding service and a spotless facility. You will check members in, take tours, help with sign-ups, and handle account updates while maintaining a clean gym environment.

As growth drives our openings, the role offers a path from front desk to higher management. A customer-first attitude and reliability are essential for success in this vibrant, fast-moving team.