Front Desk Agent – Flexible Shifts & Guest Service

Gabriel Group; Omaha (NE); On-site; USD 19,000 - 29,000; Full time

Job summary

Midas Hospitality is seeking a friendly Front Desk Agent / Guest Services Agent to join our hotel team in Omaha, NE. You will deliver outstanding customer service at check-in, during stay, and at check-out, creating memorable first and last impressions.

The role requires strong communication, problem-solving, and a professional demeanor in a fast-paced environment. Flexible scheduling, cash handling, and loyalty program enrollment are part of the daily responsibilities.

Qualifications

• Experience in customer service, hospitality, retail, or related fields is preferred but not required.
• Strong communication and problem-solving skills are essential.
• Ability to learn hotel Property Management Systems (PMS) and operate with professionalism.

Responsibilities

• Greet guests with a friendly, professional attitude and complete efficient check-in/check-out.
• Process reservations, modifications, and cancellations per standards.
• Maintain knowledge of room types, rates, packages, and availability.

Skills

Customer service

Hospitality

Problem-solving

Communication

Education

High school diploma

Tools

PMS

Job description

Midas Hospitality is seeking a friendly Front Desk Agent / Guest Services Agent to join our hotel team in Omaha, NE. You will deliver outstanding customer service at check-in, during stay, and at check-out, creating memorable first and last impressions.

The role requires strong communication, problem-solving, and a professional demeanor in a fast-paced environment. Flexible scheduling, cash handling, and loyalty program enrollment are part of the daily responsibilities.