Front Desk Clerk

Del Monte Hotel Management LLC in; Beachwood (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefit packages for FT

Hotel room discounts

Discounts on food and beverages

Professional development and growth

Job summary

DelMonte Hotel Group in Pinecrest, Cleveland Beachwood, Ohio, is seeking a friendly Front Desk Clerk to greet guests, register rooms, handle reservations, and answer questions with attentive, professional service. You will support front desk operations, maintain the lobby area, coordinate wake-up calls, process charges, and provide local information about hotel services and nearby attractions.

Join our team for competitive pay, full-time benefits, employee room discounts, dining offers, and

Qualifications

• 1 to 3 months related experience; High school diploma or general education degree (GED); or equivalent combination of education and experience.
• Solid organizational, time-management and prioritization skills
• Exceptional customer service skills
• Ability to multi-task in a fast-paced environment
• Basic computer and administrative skills
• Availability to work a flexible schedule
• Maintain a valid Driver's License from the state which you reside with no major violations.

Responsibilities

• Greet, register, and assign rooms to guests.
• Answer telephone.
• Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
• Make and confirm reservations.
• Monitor room availability, Block rooms.
• Program wake-up calls.
• Handle guest mail and messages.
• Perform check-out services.
• Open and close shifts making cash drops as necessary.
• Maintain market stock and coffee area as needed.
• Provide guests with information pertaining to available services and hours of the hotel, i.e. restaurant, pool, lounge.
• Provide guests with directions and information regarding the local area.
• Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
• Ensure the cleanliness of the Front office, lobby and surrounding areas.
• Assist in checking all fixtures, equipment and conditions for proper operations, settings and maintenance.

Skills

Guest service

Communication skills

Multi-tasking

Time management

Basic computer skills

Education

High school diploma or GED

Job description

Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team!We are currently seeking experienced and driven candidates just like you to serve as a Front Desk Clerk of this exciting lifestyle brand hotel located in Pinecrest, Cleveland's newest mixed use district in Orange Village, Ohio.

Spanish roots. European soul. Global mindset. Sound different? These characteristics define AC Hotels. At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it's the artful pour of a drink or the elegant line of a chaise, AC Hotel Cleveland Beachwood believes that if we have time to make it, we have time to make it beautiful.

We are looking for cultural innovators to join our team. If you are someone who has an inner creativity and love for art, design and culture, then we invite you to explore a career with the AC Hotel Cleveland Beachwood.

We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home. Contact us today – we're waiting to hear from you!

Job Responsibilities

As aFront Desk Clerk, you will be responsible for performing a variety of guest service activities while providing the highest level of service possible.
Your specific duties in this role will include:

• Greet, register, and assign rooms to guests.
• Answer telephone.
• Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
• Make and confirm reservations.
• Monitor room availability, Block rooms.
• Program wake-up calls.
• Handle guest mail and messages.
• Perform check-out services.
• Open and close shifts making cash drops as necessary.
• Maintain market stock and coffee area as needed.
• Provide guests with information pertaining to available services and hours of the hotel, i.e. restaurant, pool, lounge.
• Provide guests with directions and information regarding the local area.
• Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
• Ensure the cleanliness of the Front office, lobby and surrounding areas.
• Assist in checking all fixtures, equipment and conditions (lights, music, heating/cooling, furniture, wallpaper, etc.) for proper operations, settings and maintenance. Report deficiencies.

Job Requirements

We are looking for a self-motivatedFront Desk Clerk with a strong work ethic and a drive to exceed expectations. It is also important that you have excellent communication skill and are passionate about the guest service experience, but also have an eye for detail.
Specific qualifications for the role include:

• 1 to 3 months related experience; High school diploma or general education degree (GED); or equivalent combination of education and experience.
• Solid organizational, time-management and prioritization skills
• Exceptional customer service skills
• Ability to multi-task in a fast-paced environment
• Basic computer and administrative skills
• Availability to work a flexible schedule
• Maintain a valid Driver's License from the state which you reside with no major violations.

Benefits

• Competitive pay
• Comprehensive benefit packages for full-time positions
• Hotel room discounts at our locations around the globe
• Discounts on food and beverages
• Professional development and advancement opportunities

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

See job description