Front Desk Specialist – Guest Service & Growth Opportunities

Del Monte Hotel Management LLC in; Cleveland (OH); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Comprehensive benefits

Hotel room discounts

Discounts on food and beverages

Professional development and career增长

Job summary

DelMonte Hotel Group seeks a Front Desk Clerk to greet guests, register arrivals, and provide information about local services. You will play a key role in delivering high-quality guest experiences and supporting a smooth front desk operation.

This role offers competitive pay between $15.00 and $15.25 per hour, full-time benefits, room discounts across locations, and opportunities for professional development within a hospitality leader that values teamwork and career growth.

Qualifications

• We expect strong guest-focused service with clear communication.
• Some related experience (1–3 months) is preferred.
• Solid organizational, time-management and prioritization abilities.

Responsibilities

• Greet, register, and assign rooms to guests.
• Answer telephone and handle guest requests.
• Post charges, compute bills, and process payments.
• Make and confirm reservations; monitor room availability.
• Open/close shifts and manage cash drops.
• Ensure lobby and front entrance are clean and presentable.
• Provide local area information and shuttle coordination if applicable.
• Support continental breakfast and related duties at Fairfield Inn properties.

Skills

Customer service

Organization

Time management

Multi-tasking

Computer skills

Flexible schedule

Driver's license

Education

High school diploma or GED

Job description

DelMonte Hotel Group seeks a Front Desk Clerk to greet guests, register arrivals, and provide information about local services. You will play a key role in delivering high-quality guest experiences and supporting a smooth front desk operation.

This role offers competitive pay between $15.00 and $15.25 per hour, full-time benefits, room discounts across locations, and opportunities for professional development within a hospitality leader that values teamwork and career growth.