Welcoming Front Desk Pro — Calm, Efficient, No Weekends

Phoenix Home Care and Hospice; Springfield (MO); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

No weekends

Medical, dental, and vision benefits

Paid Time Off

Continuing education opportunities

Employee recognition programs

Job summary

Phoenix Home Care and Hospice in Springfield, MO is hiring a Front Desk Hospitality Specialist for our local office. This role is more than answering phones; you are the first voice and face for visitors, with energy, professionalism, warmth, and calm in a fast moving environment.

You will manage a high volume of calls, greet applicants, clients, and caregivers, route inquiries, support office operations, prepare reports, and help maintain a welcoming, organized front desk.

Qualifications

• Previous office or administrative experience preferred.
• Knowledge of Microsoft Word and Excel.
• Strong customer service and hospitality mindset; ability to thrive in a fast-paced environment.

Responsibilities

• Answer and manage a high volume of incoming calls
• Welcome applicants, caregivers, clients, and visitors with professionalism and kindness
• Connect callers and guests to the right departments quickly and efficiently
• Assist with problem solving and gathering information for staff and families
• Support office operations with clerical and administrative tasks
• Prepare documentation and reports as needed
• Help create a positive, supportive office atmosphere every day

Skills

Excellent phone presence

Multitasking

Customer service

Teamwork

Tools

Microsoft Word

Microsoft Excel

Job description

Phoenix Home Care and Hospice in Springfield, MO is hiring a Front Desk Hospitality Specialist for our local office. This role is more than answering phones; you are the first voice and face for visitors, with energy, professionalism, warmth, and calm in a fast moving environment.

You will manage a high volume of calls, greet applicants, clients, and caregivers, route inquiries, support office operations, prepare reports, and help maintain a welcoming, organized front desk.