Front Desk & Play Supervisor — Family Fun & Safety

Complete Playground; New York (NY); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Wellness resources

Job summary

Complete Playground in New York City seeks a friendly Associate to be the face of the front desk, greet families, handle admissions, process payments, and guide guests through policies and safety rules. You will help maintain a welcoming, high-energy environment on the playground floor and assist with event check-ins.

The role requires organization, reliability, and the ability to multitask in a busy setting. Experience with children is favored, and weekend/holiday availability is a plus.

Qualifications

• Excellent communication and interpersonal skills with a professional demeanor.
• Ability to multitask and stay organized in a high-traffic environment.
• Friendly, patient, and approachable, especially interacting with children and families.
• Proficient in basic computer systems including POS and Microsoft Office.
• Physical stamina to stand and be active for extended periods.
• Must be able to lift up to 25 lbs.
• Reliable and punctual with a strong sense of responsibility.
• Previous experience in customer service, reception, or working with children is preferred.
• Flexibility to work weekends, holidays, and occasional evenings.

Responsibilities

• Admissions/Front Desk: greet families, manage check-ins, process payments, and admissions for play sessions, classes, and events.
• Maintain an organized front desk and perform light cleaning duties.
• Answer calls and emails regarding hours, services, and policies; guide guests on safety rules and sensory space usage.
• Assist with bookings, scheduling, and check-ins for birthday parties and private events.
• Oversee play areas to ensure safety and enforce rules.
• Organize and tidy playground areas, report maintenance issues; keep facility clean and vibrant.
• Respond promptly to emergencies or incidents per policy; manage customer feedback.
• Collaborate with team to ensure smooth daily operations.

Skills

Excellent communication

Multitasking

Friendly demeanor

Tech-savvy

Punctual & reliable

Experience with children

Tools

POS systems

Microsoft Office

Job description

Complete Playground in New York City seeks a friendly Associate to be the face of the front desk, greet families, handle admissions, process payments, and guide guests through policies and safety rules. You will help maintain a welcoming, high-energy environment on the playground floor and assist with event check-ins.

The role requires organization, reliability, and the ability to multitask in a busy setting. Experience with children is favored, and weekend/holiday availability is a plus.