Front Desk & Patient Transportation Coordinator

Fallon Health; Leominster (MA); On-site; USD 25,000 - 36,000; Full time

Job summary

Fallon Health in Massachusetts seeks an SE Office Coordinator to manage daily front office functions, direct calls, and maintain transportation records for the PACE program. The role supports seamless operations and member experience.

Responsibilities include greeting participants, routing calls, handling mail, maintaining the EHR (NextGen), and scheduling transportation and medical appointments while coordinating with departments as needed.

Qualifications

• 2 years of customer service or receptionist experience, preferably in a healthcare setting.
• Proficient in Word, Excel, Outlook, and PowerPoint; ability to type general office correspondence.
• Excellent customer service skills and ability to communicate with diverse participants.

Responsibilities

• Greet participants and callers with a positive demeanor.
• Answer telephone calls; direct calls to appropriate staff; transcribe and convey messages.
• Open and sort incoming mail; maintain records and faxes.
• Maintain the Electronic Health Record (EHR) using NextGen.
• Schedule transportation and outside medical appointments as needed.

Skills

Customer service

Secretarial work

Receptionist duties

Word

Excel

Outlook

PowerPoint

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Fallon Health in Massachusetts seeks an SE Office Coordinator to manage daily front office functions, direct calls, and maintain transportation records for the PACE program. The role supports seamless operations and member experience.

Responsibilities include greeting participants, routing calls, handling mail, maintaining the EHR (NextGen), and scheduling transportation and medical appointments while coordinating with departments as needed.