Patient-Focused Front Office Coordinator

Panther Physical Therapy; Gorham (ME); On-site; USD 21,000 - 28,000; Full time

Job summary

Back in Motion Gorham is seeking a Front Office Coordinator to be the first point of contact for patients and to provide administrative support for the outpatient clinic. The role requires professionally communicating policies and insurance information, while ensuring HIPAA and Medicare compliance.

The position involves handling daily office tasks, patient registrations, insurance verifications, and maintaining a positive patient experience in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Previous experience in medical office or customer service preferred.
• Proficient with Microsoft Office and Outlook; strong communication skills.

Responsibilities

• Perform daily general office and administrative duties.
• Oversee collection of insurance co-pays and patient registration; document schedule.
• Provide outstanding customer service to ensure a positive patient experience.
• Verify insurance benefits and communicate policies clearly and professionally.
• Monitor phone calls and clinic visitors to ensure efficient clinic communication.

Skills

Microsoft Office

Outlook

Customer service

Verbal communication

Education

High School Diploma or GED

Job description

Back in Motion Gorham is seeking a Front Office Coordinator to be the first point of contact for patients and to provide administrative support for the outpatient clinic. The role requires professionally communicating policies and insurance information, while ensuring HIPAA and Medicare compliance.

The position involves handling daily office tasks, patient registrations, insurance verifications, and maintaining a positive patient experience in a fast-paced environment.