Patient Services Concierge - Physical Therapy

California Rehabilitation and Sports Therapy; Camarillo (CA); On-site; USD 26,000 - 30,000; Full time

Job summary

California Rehabilitation and Sports Therapy is seeking a Patient Services Representative in Camarillo, CA. You\'ll deliver friendly front-desk service, manage patient inquiries, schedule appointments, and ensure accurate intake of information and insurance details to support smooth clinic operations.

As a full-time role, the position offers a team-based environment with opportunities to contribute to process improvements and maintain an organized reception area while coordinating with clinical

Qualifications

• High school diploma or equivalent; additional education in healthcare administration is a plus.
• Proven experience in a customer service role; healthcare setting preferred.
• Proficiency in using office software and scheduling systems.
• Strong interpersonal skills and the ability to maintain professionalism in a fast-paced environment.
• Attention to detail and accuracy in handling patient information and documentation.

Responsibilities

• Greet and welcome patients with professionalism and warmth.
• Schedule appointments and manage patient inquiries both in person and over the phone.
• Collect and verify patient information, insurance details, and necessary documentation accurately.
• Coordinate with clinical staff to ensure seamless patient experience.
• Assist front office with tasks including answering the phone, scanning documents, scheduling patients, processing payments, filing, and faxing.
• Liaise effectively between patients, clinical staff, and other departments within the facility.
• Maintain a clean and organized reception area.
• Assist in managing inventory and ordering office supplies as needed.
• Participate in team meetings and contribute ideas for process improvement.
• Ensure cleanliness and organization of therapy areas and equipment.

Skills

Customer service

Interpersonal skills

Professionalism

Attention to detail

Scheduling systems

Education

High school diploma or equivalent

Healthcare administration education (plus)

Job description

California Rehabilitation and Sports Therapy is seeking a Patient Services Representative in Camarillo, CA. You\'ll deliver friendly front-desk service, manage patient inquiries, schedule appointments, and ensure accurate intake of information and insurance details to support smooth clinic operations.

As a full-time role, the position offers a team-based environment with opportunities to contribute to process improvements and maintain an organized reception area while coordinating with clinical