Front Desk & Patient Experience Specialist - 12-Hour Shifts

Prisma Health Urgent Care by Wellstreet; Streetsboro (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Life-Work Balance

Medical Insurance

Dental Insurance

Vision Insurance

401K

Paid Time Off

Holidays

Employee Assistance Program

Professional Growth

Job summary

University Hospitals Urgent Care is seeking a Patient Service Representative to greet patients, verify insurance, and manage front-office operations in a fast-paced healthcare setting. You will handle documentation, patient inquiries, and billing support while ensuring a welcoming, efficient experience for every visitor.

The role emphasizes accuracy, teamwork, and adherence to HIPAA/OSHA regulations, with a 3-day/12-hour shift schedule and opportunities for professional growth within the network.

Qualifications

• High school diploma or equivalent; Medical Administrative Assistant certificate is a plus.
• 1+ year of experience in a medical office or healthcare setting preferred.
• Experience using Electronic Medical Records (EMR) software, EPIC preferred.
• Ability to work 12-hour shifts, including some weekends and holidays.
• Team player with proactive, patient-focused service.

Responsibilities

• Warm Welcome: Greet and assist all patients and visitors with a positive attitude, ensuring care and comfort.
• Patient and Business Documentation: Maintain confidentiality while collecting and organizing patient and business documents.
• Insurance Verification: Analyze health insurance benefits, verify eligibility, and provide payment policies and billing/collection information.
• Financial Responsibility: Determine and collect each patient’s financial responsibility, ensuring transparency about costs.
• Collaborative Support: Assist the practice manager, providers, and staff to ensure smooth daily operations.
• Compliance: Ensure HIPAA and OSHA standards are followed in documentation and processes.
• Administrative Duties: Perform office procedures and operate medical equipment.
• Quality Assurance: Ensure compliance with quality programs and laboratory requirements.
• Travel Requirement: Travel to other University Hospitals Urgent Care locations as needed.

Skills

Strong communication

Attention to detail

Multitask

Education

High school diploma or equivalent

Medical Administrative Assistant certificate

Tools

EPIC

Job description

University Hospitals Urgent Care is seeking a Patient Service Representative to greet patients, verify insurance, and manage front-office operations in a fast-paced healthcare setting. You will handle documentation, patient inquiries, and billing support while ensuring a welcoming, efficient experience for every visitor.

The role emphasizes accuracy, teamwork, and adherence to HIPAA/OSHA regulations, with a 3-day/12-hour shift schedule and opportunities for professional growth within the network.