Flexible Front Desk Patient Services Concierge

Prisma Health Urgent Care by Wellstreet; Cleveland (OH); Presencial; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible schedule

Medical benefits

Paid time off

401K with company match

Wellness program

Professional growth

Descripción de la vacante

University Hospitals Urgent Care is seeking a Patient Service Representative to greet patients, verify insurance, collect payments, and support front-office operations. You will play a key role in delivering a welcoming, efficient patient experience across fast-paced clinics.

The role requires strong communication skills, 1+ year in healthcare, and familiarity with EMR systems (EPIC preferred). A 12-hour shift schedule, including some weekends, offers a stable career with growth opportunities

Formación

• Education: High school diploma or equivalent; Medical Administrative Assistant certificate is a plus.
• Experience: 1+ year in a medical office or healthcare setting preferred.
• Skills: Strong communication, attention to detail, and ability to multitask in a busy environment.
• Tech: Experience using EMR software; EPIC preferred.
• Flexibility: Availability for 12-hour shifts, including some weekends and holidays.
• Team player: Proactive, friendly, and patient-focused service.

Responsabilidades

• Greet and assist patients and visitors with a positive attitude.
• Maintain confidential patient and business documents.
• Verify health insurance benefits and eligibility, and explain payment policies.
• Determine and collect patients' financial responsibility, ensuring clarity.
• Support the practice manager, providers, and staff for smooth daily operations.
• Ensure HIPAA and OSHA compliance in documentation and processes.
• Perform office procedures and operate standard medical office equipment.
• Monitor quality assurance programs and patient result trackers.
• Travel to other UH Urgent Care locations as required.

Conocimientos

Customer service

Communication

Multitasking

Educación

High school diploma

Medical Administrative Assistant certificate

Herramientas

EMR software (EPIC)

Descripción del empleo

University Hospitals Urgent Care is seeking a Patient Service Representative to greet patients, verify insurance, collect payments, and support front-office operations. You will play a key role in delivering a welcoming, efficient patient experience across fast-paced clinics.

The role requires strong communication skills, 1+ year in healthcare, and familiarity with EMR systems (EPIC preferred). A 12-hour shift schedule, including some weekends, offers a stable career with growth opportunities