Front Desk & Patient Care Specialist - Flexible Shifts

Piedmont Urgent Care by WellStreet; Lithonia (GA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Prescription Coverage

Pet Insurance

PTO & Holidays

401K with Match

Wellness Programs

Professional Growth

Job summary

Piedmont Urgent Care is seeking a Patient Service Representative to manage front-office operations, assist with administrative tasks, and support clinic workflow. You will greet patients, verify insurance, collect payments, and help staff maintain a smooth patient experience.

The role requires 1+ year in medical reception or similar, strong communication, and flexibility for 12-hour shifts, some weekends and holidays. Equal opportunity employer.

Qualifications

• Strong communication with patients and team.
• Excellent attention to detail in front-office tasks.
• Ability to multitask in a fast-paced clinic.

Responsibilities

• Warm Welcome: greet patients and visitors with a positive attitude.
• Patient and Business Documentation: maintain confidentiality and organize documents.
• Insurance Verification: verify eligibility and explain payment policies.
• Financial Responsibility: collect patient payments and explain costs clearly.
• Collaborative Support: assist the practice manager, providers, and staff.
• Compliance: follow HIPAA and OSHA requirements and document accordingly.
• Travel to other Piedmont Urgent Care locations as needed.

Skills

Communication

Attention to detail

Multitasking

Education

High school diploma or equivalent

Medical Administrative Assistant certificate

Tools

EPIC EMR

Job description

Piedmont Urgent Care is seeking a Patient Service Representative to manage front-office operations, assist with administrative tasks, and support clinic workflow. You will greet patients, verify insurance, collect payments, and help staff maintain a smooth patient experience.

The role requires 1+ year in medical reception or similar, strong communication, and flexibility for 12-hour shifts, some weekends and holidays. Equal opportunity employer.