Front Desk & Patient Services Specialist

Riverside Medical Group - Williamsburg - Primary Care Physicians; Williamsburg (VA); On-site; USD 23,000 - 30,000; Full time

Job summary

Riverside Medical Group - Williamsburg - Primary Care Physicians in Williamsburg, VA is seeking a Medical Office Associate to support patient check-in/out, verify insurance, and update demographics. You will answer multi-line phones, schedule appointments, and assist with referrals, with potential to float to other practices in the region.

The ideal candidate has a High School Diploma or GED and about 1 year of medical office experience.

Qualifications

• High School Diploma or GED required; 1 year medical office experience preferred.
• Strong customer service and communication skills.
• Ability to manage multiple phone lines and scheduling tasks.

Responsibilities

• Check in and check out patients accurately.
• Verify insurance eligibility and update patient demographics.
• Schedule/reschedule appointments and process referrals.
• Collect payments and manage patient accounts.
• Maintain a clean reception area and assist team huddles.
• Float to other practices within the region as needed.
• Provide information to patients with empathy and clarity.

Skills

Customer service

Phone etiquette

Verbal communication

Multitasking

Education

High School Diploma or GED

Job description

Riverside Medical Group - Williamsburg - Primary Care Physicians in Williamsburg, VA is seeking a Medical Office Associate to support patient check-in/out, verify insurance, and update demographics. You will answer multi-line phones, schedule appointments, and assist with referrals, with potential to float to other practices in the region.

The ideal candidate has a High School Diploma or GED and about 1 year of medical office experience.