Office Assistant - Williamsburg Neurology Specialists

Riverside Health System; Williamsburg (VA); On-site; USD 22,000 - 29,000; Full time

Job summary

Riverside Health System in Williamsburg, Virginia is seeking a friendly Medical Office Clerk to support patient registration, insurance verification, and scheduling across our clinics. You will work at the front desk, verify demographics, and ensure accurate records.

You will greet patients, check them in and out, collect payments for visits, and coordinate referrals, while maintaining courteous service and clear communication with callers and providers.

Qualifications

• High School Diploma or GED is required.
• 1 year of medical office experience preferred.

Responsibilities

• Check-in and check-out patients; update demographics in registration software.
• Collect payments for appointments and forms; manage daily schedule.
• Assist with referrals and insurance authorizations as needed.
• Maintain reception area; participate in team huddles and meetings.

Skills

Customer service

Telephone etiquette

Teamwork

Education

High School Diploma or GED

Tools

Patient registration software

Insurance verification systems

Job description

Williamsburg, Virginia

Hiring Range

$16.80 - $21.83/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview

Responsibilities include checking in and checking out patients, verifying insurance eligibility, maintaining patient registration by properly entering and updating patient demographics within the patient registration software, greeting patients while answering multi-phone lines, scheduling/rescheduling appointments, creating/scheduling referrals, completing chart prep and providing information to and for the patients. May be asked to float to other practices within the region providing support as needed.

What you will do

• Ensures all patients’ registration and demographics information is correct and updated as needed. Completes check-in and check-out in a timely manner. Collects payments from patients regarding appointments, forms, or past due balances. Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor’s illness, meetings, or vacation. Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.
• Promotes the Riverside Care Difference through exceptional customer service. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Manages patient expectations with clear explanations. Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline. Practices warm transfer and proper on-hold techniques.
• Maintains referrals and insurance information. Obtains referrals or schedules referrals upon receipt from referring location. Ensures referrals are attached with an approved insurance authorization. Obtains insurance authorizations as necessary.
• Recommends to practice manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings.

Qualifications

Education

• High School Diploma or GED, Minimum (Required)

Experience

• 1 year Medical Office experience (Preferred)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.