Office Assistant - Williamsburg HREA

Riverside Health System; Williamsburg (VA); On-site; USD 22,000 - 30,000; Full time

Job summary

Riverside Health System in Williamsburg is seeking a friendly Medical Office Assistant to support patient registration, verify insurance, and schedule appointments. You will greet patients, collect payments, and ensure accurate demographics in the registration software.

The role emphasizes accuracy, good communication, and teamwork. A High School Diploma or GED is required, with about 1 year of medical office experience preferred.

Qualifications

• HS Diploma or GED required.
• 1 year medical office experience preferred.

Responsibilities

• Ensures patient registration and demographics are correct and updated.
• Checks in/checks out patients and collects payments for appointments or past due balances.
• Verifies insurance eligibility and manages referrals and authorizations as needed.
• Maintains referrals and insurance information and supports scheduling and chart preparation.

Skills

Customer service

Communication

Phone etiquette

Teamwork

Attention to detail

Education

High School Diploma or GED

Tools

Patient registration software

Referral management software

Insurance verification tools

Job description

$16.80 - $21.83/HourlyActual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.
Overview
Responsibilities include checking in and checking out patients, verifying insurance eligibility, maintaining patient registration by properly entering and updating patient demographics within the patient registration software, greeting patients while answering multi-phone lines, scheduling/rescheduling appointments, creating/scheduling referrals, completing chart prep and providing information to and for the patients. May be asked to float to other practices within the region providing support as needed.

What you will do

• Ensures all patients' registration and demographics information is correct and updated as needed. Completes check-in and check-out in a timely manner. Collects payments from patients regarding appointments, forms, or past due balances. Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor's illness, meetings, or vacation. Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.
• Promotes the Riverside Care Difference through exceptional customer service. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Manages patient expectations with clear explanations. Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline. Practices warm transfer and proper on-hold techniques.
• Maintains referrals and insurance information. Obtains referrals or schedules referrals upon receipt from referring location. Ensures referrals are attached with an approved insurance authorization. Obtains insurance authorizations as necessary.
• Recommends to practice manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings.

Qualifications

Education

• High School Diploma or GED, Minimum (Required)

Experience

• 1 year Medical Office experience (Preferred)

Living our mission to care for others as we would care for those we love.

Riverside Health is a non-profit healthcare network in eastern Virginia, offering comprehensive, high-quality services through hospitals, physicians, and wellness centers since 1915.

701 Town Center Drive, Suite 1000, Newport News, Virginia 23606, US 120 Kings Way, Williamsburg, VA 23185, US

Company Riverside Health System

Location Williamsburg, Virginia, United States