Front Desk & Patient Services Specialist

Integritus Healthcare; Peabody (MA); On-site; USD 21,000 - 30,000; Part time

Job summary

Pilgrim Rehab is seeking a friendly Front Desk Receptionist to greet visitors, patients, residents, and staff. This role serves as the first point of contact and helps maintain a welcoming environment while handling basic administrative tasks.

You will answer calls, schedule appointments, route mail, prepare documents, and support committees as needed. High school diploma and basic secretarial skills are required, with strong English communication.

Qualifications

• Must possess, at a minimum, a high school diploma or equivalent.
• Must be able to read, write, speak, and understand the English language.
• Must possess the ability to make independent decisions when circumstances warrant such action.
• Must possess the ability to deal tactfully with personnel, residents, visitors and the general public.
• Must possess the ability to work harmoniously with other personnel.
• Must be able to follow written and oral instructions.
• Must have patience, tact, cheerful disposition and enthusiasm, as well as to be willing to handle residents, staff and visitors based on whatever maturity level they are currently functioning.
• Must be knowledgeable in secretarial duties, use of equipment, etc., related to secretarial functions.

Responsibilities

• Type, file and distribute correspondence as directed.
• Answer telephone, make appointments, run errands, take and deliver messages, etc., as directed.
• Sort, distribute, and route incoming mail to appropriate residents, departments, and/or personnel.
• Type letters, reports, statements, minutes of meetings, agendas, etc., as necessary/directed.
• Maintain files and other records as directed.
• Receive and screen office visitors and telephone calls as necessary.
• Perform admitting, reception, telephone and/or switchboard duties as necessary/directed.
• Perform unscheduled administrative task as directed.
• Serve as secretary to various committees of the facility as necessary/directed.
• Other related duties and responsibilities that may become necessary to meet the needs of the facility.

Skills

Communication

Reading & writing English

Independence

Interpersonal skills

Teamwork

Follow instructions

Education

High school diploma

Job description

Pilgrim Rehab is seeking a friendly Front Desk Receptionist to greet visitors, patients, residents, and staff. This role serves as the first point of contact and helps maintain a welcoming environment while handling basic administrative tasks.

You will answer calls, schedule appointments, route mail, prepare documents, and support committees as needed. High school diploma and basic secretarial skills are required, with strong English communication.