Seasonal Medical Front Desk Specialist

VillageMD; Bellmore (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

VillageMD is seeking a Patient Service Representative (PSR) for CityMD, a seasonal position in the New York area. The PSR greets patients, registers them, and coordinates appointments while ensuring timely turnaround and courteous service.

The role requires handling paperwork, assisting with forms, and communicating with patients, physicians, and staff. Strong customer service and accuracy are essential, with bilingual skills a plus based on site location.

Qualifications

• High School Degree or GED.
• Happy, welcoming, and can-do attitude with patients and coworkers.
• Experience in high-volume/high-intensity service industry preferred.
• Excellent verbal, written, and interpersonal communication skills.
• Detail-oriented and a team player.
• Computer proficiency and 55 wpm typing.
• Flexible/adaptable in evolving environment.
• Passion for helping others in healthcare.
• Ability to interact with physicians, patients and staff.
• Bilingual language skills required or preferred based on site location.

Responsibilities

• Greet and welcome patients.
• Organize and coordinate patient in-take and other appointments.
• Enter/update patient information in system.
• Assist patients with completion of paperwork.
• Scan, update and file medical records.
• Answer phone calls and inquiries promptly and politely.
• Process medical insurance information and verify eligibility; liaise with Billing as appropriate.
• Handle cash and co-payments accurately.
• Provide outstanding customer service to every patient.
• Inform site manager or assistant site manager of waiting room wait times and patient inquiries.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Teamwork

Typing speed 55 wpm

Bilingual

Education

High School Diploma or GED

Job description

VillageMD is seeking a Patient Service Representative (PSR) for CityMD, a seasonal position in the New York area. The PSR greets patients, registers them, and coordinates appointments while ensuring timely turnaround and courteous service.

The role requires handling paperwork, assisting with forms, and communicating with patients, physicians, and staff. Strong customer service and accuracy are essential, with bilingual skills a plus based on site location.