Front Desk & Patient Services Specialist

Methodist Le Bonheur Healthcare; Memphis, Northern (TN, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Methodist Le Bonheur Healthcare in Memphis, TN is seeking a Medical Office Assistant to join our patient care team. The MOA will work closely with patients, families, staff and clinicians, handling front desk functions at the ambulatory/clinic site, including phone calls, patient registration in the EMR, and coordinating appointments.

Responsibilities include greeting patients, triaging calls, collecting co-pays and insurance data, and assisting patients with the patient portal.

Qualifications

• High School Diploma or Equivalent required.
• Preferred 1–3 years in insurance verifications, authorizations, physician office, or scheduling.

Responsibilities

• Registers new patients and updates demographics by collecting detailed information.
• Schedules new appointments and makes confirmation calls.
• Collects co-pays and insurance data for proper payment.
• Greet patients and visitors, respond to information requests in person or by phone.
• Demonstrates initiative in developing professional skills.

Skills

Medical terminology

Customer service

Communication

Scheduling

EMR basics

Education

High School Diploma

Tools

EMR systems

Microsoft Office

Job description

Methodist Le Bonheur Healthcare in Memphis, TN is seeking a Medical Office Assistant to join our patient care team. The MOA will work closely with patients, families, staff and clinicians, handling front desk functions at the ambulatory/clinic site, including phone calls, patient registration in the EMR, and coordinating appointments.

Responsibilities include greeting patients, triaging calls, collecting co-pays and insurance data, and assisting patients with the patient portal.