Patient Experience Coordinator | Medical Office Front Desk

Methodist Le Bonheur Healthcare; Memphis, Northern (TN, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Methodist Le Bonheur Healthcare in Memphis seeks a Medical Office Assistant to be an integral part of the patient care team. You will handle front desk functions across ambulatory/clinic sites, including answering phones, triaging calls, registering patients in the EMR, preparing charts, and assisting patients with the patient portal.

This role emphasizes customer service, accurate scheduling and payments, and the ability to manage multiple tasks with minimal supervision.

Qualifications

• High School Diploma or equivalent required.
• Ability to use word processing and spreadsheets.
• Basic understanding of medical terminology; ability to work independently.

Responsibilities

• Register new patients and update demographics by collecting detailed information.
• Schedule appointments and confirm upcoming visits.
• Collect co-pays and insurance data to ensure proper payment.
• Greet patients and visitors and respond to information requests in person or by phone.
• Assist patients with the patient portal and EMR tasks.

Skills

Medical terminology

Customer service

Verbal and written communication

Independent judgement

Multi-tasking

Office equipment operation

EMR data entry

Education

High School Diploma or Equivalent

Tools

EMR systems

Microsoft Excel

MS Office

Job description

Methodist Le Bonheur Healthcare in Memphis seeks a Medical Office Assistant to be an integral part of the patient care team. You will handle front desk functions across ambulatory/clinic sites, including answering phones, triaging calls, registering patients in the EMR, preparing charts, and assisting patients with the patient portal.

This role emphasizes customer service, accurate scheduling and payments, and the ability to manage multiple tasks with minimal supervision.