Front Desk & Patient Services Lead (Healthcare)

IVI RMA North America; Morristown (TN); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K Plan

Paid Time Off

Life Insurance/AD&D

Flexible Spending Accounts

Employee Assistance Program

Tuition Reimbursement

Job summary

IVI RMA North America in Morristown, NJ is seeking a Front Desk/Patient Services Coordinator to deliver a welcoming patient experience, manage check-ins, appointments, and office operations in a fast-paced fertility care environment. The role is full-time, Monday–Friday with competitive hourly pay and benefits.

Responsibilities include greeting patients, coordinating schedules, supporting care teams, and ensuring smooth daily operations while maintaining high-quality service in a

Qualifications

• Minimum of two years of clerical or administrative experience.
• Experience in medical field preferred.
• Associate’s degree or one year of experience preferred.

Responsibilities

• Greet patients and visitors professionally and empathetically.
• Manage patient check-in and appointment coordination.
• Verify insurance and collect payments as required.
• Respond to emails and portal messages promptly.
• Support care teams and maintain office supplies.

Skills

Customer focus

Microsoft Office

Scheduling systems

Communication

Problem solving

Education

High School Diploma or GED

Tools

Carelink portal

Job description

IVI RMA North America in Morristown, NJ is seeking a Front Desk/Patient Services Coordinator to deliver a welcoming patient experience, manage check-ins, appointments, and office operations in a fast-paced fertility care environment. The role is full-time, Monday–Friday with competitive hourly pay and benefits.

Responsibilities include greeting patients, coordinating schedules, supporting care teams, and ensuring smooth daily operations while maintaining high-quality service in a