Front Desk/Patient Services Coordinator

IVI RMA North America; Littleton (CO); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Retirement 401K Plan

Paid Time Off & Paid Holidays

Company Paid Life Insurance & LTD & AD

Flexible Spending Accounts

Employee Assistance Program

Tuition Reimbursement

Job summary

IVI RMA North America is seeking a Patient Services Coordinator in Littleton, CO. The role starts Full-Time, Monday-Friday, 7:30 AM-4:30 PM with rotating weekends, serving as the first point of contact for patients and visitors.

You will guide patients through visits, schedule appointments, collect payments, and collaborate with physicians and staff to ensure an exceptional patient experience. Benefits include medical, dental, vision options and more.

Qualifications

• High School Diploma or GED.
• Minimum 1 year of administrative, healthcare, hospitality, or customer service experience.
• Strong communication and interpersonal skills.
• Comfortable working in a fast-paced, patient-centered environment.
• Proficient with Microsoft Office and general computer applications.

Responsibilities

• Serve as the first point of contact for patients and visitors, creating a welcoming, compassionate, and professional experience.
• Guide patients through each stage of their visit, answering questions and helping them feel supported throughout their fertility journey.
• Schedule, confirm, and manage appointments while following provider scheduling templates and coordinating patient flow.
• Identify and resolve scheduling conflicts, making recommendations to ensure an efficient patient experience.
• Collect patient payments and help ensure insurance and demographic information is accurate and up to date.
• Partner closely with physicians, nurses, financial counselors, and administrative staff to coordinate exceptional patient care.
• Process medical records requests and maintain accurate patient information.
• Answer incoming calls, respond to patient inquiries, and provide excellent customer service.
• Support daily office operations, including ordering supplies, maintaining front desk and waiting room areas, and ensuring the clinic presents a professional and welcoming environment.
• Contribute to a collaborative team culture focused on delivering an outstanding patient experience.

Skills

Communication skills

Interpersonal skills

Customer service

Microsoft Office

Administrative experience

Education

High School Diploma or GED

Associate degree or coursework in healthcare administration

Tools

EMR/EHR systems

Job description

About this position

Full-Time | Monday-Friday | 7:30 AM-4:30 PM with rotating weekends

Littleton, CO

At IVI RMA North America, we help individuals and families build the futures they've dreamed of through advanced fertility care. We're seeking a warm, compassionate, and service-oriented Patient Services Coordinator to join our team in Littleton, CO.

As the first person our patients see when they arrive, you will play a vital role in creating an exceptional experience during an important and often emotional journey. If you thrive in a fast-paced healthcare environment, enjoy building meaningful connections, and take pride in delivering outstanding customer service, we'd love to hear from you.

Why Join Us?

• Make a meaningful impact in patients' fertility journeys
• Work alongside a collaborative team of healthcare professionals
• Develop valuable experience in a specialized and growing healthcare field
• Supportive, patient-focused culture
• Opportunity to work across multiple locations and expand your experience

What You'll Do

• Serve as the first point of contact for patients and visitors, creating a welcoming, compassionate, and professional experience
• Guide patients through each stage of their visit, answering questions and helping them feel supported throughout their fertility journey
• Schedule, confirm, and manage appointments while following provider scheduling templates and coordinating patient flow
• Identify and resolve scheduling conflicts, making recommendations to ensure an efficient patient experience
• Collect patient payments and help ensure insurance and demographic information is accurate and up to date
• Partner closely with physicians, nurses, financial counselors, and administrative staff to coordinate exceptional patient care
• Process medical records requests and maintain accurate patient information
• Answer incoming calls, respond to patient inquiries, and provide excellent customer service
• Support daily office operations, including ordering supplies, maintaining front desk and waiting room areas, and ensuring the clinic presents a professional and welcoming environment
• Contribute to a collaborative team culture focused on delivering an outstanding patient experience

What We're Looking For

Required Qualifications

• High School Diploma or GED
• Minimum 1 year of administrative, healthcare, hospitality, or customer service experience
• Strong communication and interpersonal skills
• Comfortable working in a fast-paced, patient-centered environment
• Proficient with Microsoft Office and general computer applications

Preferred Qualifications

• Experience in a medical office, clinic, hospital, or healthcare setting
• Experience in a patient-facing or front desk role
• Associate degree or coursework in healthcare administration, business, or a related field
• Experience with EMR/EHR systems

Success in This Role

You are:

• Empathetic and compassionate
• Highly organized and detail-oriented
• Professional and dependable
• Comfortable multitasking and prioritizing competing demands
• Passionate about providing exceptional customer service

Join a team where your work makes a difference every day and helps create families.

IVI-RMA offers a comprehensive benefits package to all employees who work a minimum of 30 hours per week. (This may not be offered for temporary employment)

• Medical, Dental, Vision Insurance Options
• Retirement 401K Plan
• Paid Time Off & Paid Holidays
• Company Paid: Life Insurance & Long-Term Disability & AD&D
• Flexible Spending Accounts
• Employee Assistance Program
• Tuition Reimbursement

About IVIRMA Global:

IVIRMA is the largest group in the world devoted exclusively to human Assisted Reproduction Technology. Along with the great privilege of providing fertility care to our patients, IVIRMA embraces the great responsibility of advancing the field of human reproduction. IVIRMA Innovation, as one of the pillars of IVIRMA Global, is a renowned leader in fertility research and science. Check out our websites at: https://rmanetwork.com/ & https://www.ivirma.com/

EEO“IVIRMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: IVIRMA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at IVIRMA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. IVIRMA will not tolerate discrimination or harassment based on any of these characteristics. IVIRMA encourages applicants of all ages.”

Salary Information

$21 - $26Hourly Wage