Fertility Clinic Front Desk & Patient Care Coordinator

IVI RMA GLOBAL; Morristown (NJ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

401K Plan

Paid Time Off

Job summary

IVI RMA North America in Morristown, NJ is seeking a Front Desk/Patient Services Coordinator to greet patients, schedule appointments, support care teams and manage daily office operations in a fast-paced fertility clinic. This full-time role runs Monday through Friday and requires a compassionate, patient-centered approach to ensure a welcoming experience for every visitor.

The ideal candidate will have clerical experience, proficiency in MS Office and scheduling systems, and the ability to

Qualifications

• High School Diploma or GED required; two years clerical/administrative experience preferred.
• Experience in medical field preferred.
• Associate’s degree or one year of experience preferred; bachelor’s degree acceptable.

Responsibilities

• Greet patients and visitors with professionalism and empathy.
• Update patient files and guide patients through visits using provider templates.
• Coordinate communications and support care teams with accurate information.
• Collect patient payments and process copays as required.
• Verify demographics and insurance details for accuracy.
• Answer phones and manage appointment confirmations.
• Maintain office supplies and collaborate with supervisors.

Skills

Customer focus

Microsoft Office

Scheduling systems

Communication

Problem solving

Education

High School Diploma or GED

Associate’s degree

Bachelor’s degree

Tools

Microsoft Office

Scheduling systems

Job description

IVI RMA North America in Morristown, NJ is seeking a Front Desk/Patient Services Coordinator to greet patients, schedule appointments, support care teams and manage daily office operations in a fast-paced fertility clinic. This full-time role runs Monday through Friday and requires a compassionate, patient-centered approach to ensure a welcoming experience for every visitor.

The ideal candidate will have clerical experience, proficiency in MS Office and scheduling systems, and the ability to