Front Desk/Patient Services Coordinator

IVI RMA GLOBAL; Basking Ridge (NJ); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance Options

Retirement 401K Plan

Paid Time Off & Paid Holidays

Company Paid Life Insurance

Tuition Reimbursement

Job summary

IVI RMA GLOBAL in Basking Ridge, NJ, is seeking a Front Desk/Patient Services Coordinator. The role involves greeting patients, coordinating their visits, and providing support to both patients and medical staff. Candidates should have at least 1 year of relevant experience, preferably in a healthcare setting.

This full-time position requires a High School Diploma (GED) with potential for advancement if an Associate's degree is held. An attractive benefits package is available, and the working hours are primarily Monday-Friday, with some weekend and holiday duties.

Qualifications

• 1+ years practical experience in a front desk or patient-facing role.
• Experience in the medical/healthcare industry is preferred.
• 2+ years of practical experience in a customer service setting.

Responsibilities

• Greet patients and guide them through their visit.
• Coordinate with medical staff and resolve patient problems.
• Collect payments and maintain patient records.

Skills

Proficient computer skills (Microsoft Office)

Keyboard skills of 25 words

Experience with medical office software programs

Education

High School Diploma or equivalent (GED)

Associate’s degree in Administrative Management or related field

Job description

IVIRMA North America network of state-of-the-art fertility clinics is currently seeking hard-working, reliable and motivated people for our front desk role in our Basking Ridge, NJ location. The Front Desk/Patient Services Coordinator will be responsible for greeting patients, activating patient files, and providing support to patients and medical staff. This is a full-time position Monday-Friday from 5:30am-1:30pm or 8:30am-4:30pm with one weekend a month and one holiday a year.

The Patient Services Coordinator will greet all incoming patients and guide them through their visit. This role will set the tone for the patient’s visit and coordinate each phase with the necessary departments. They resolve problems by working in concert with members of our multi-disciplinary teams to present a positive practice image to our patients.

Essential Functions and Accountabilities

• Welcomes and greets all patients and visitors.
• Comforts patients by anticipating their anxieties and answering their questions.
• Follows provider appointment templates and guides patients through their visit.
• Assesses schedule conflicts and problems with recommendations for solutions.
• Collects payments as required; works with Finance to ensure all insurance information is entered and up to date.
• Works closely with patient’s care team to coordinate total patient care.
• Processes medical records requests.
• Handles administrative tasks such as filing, sorting faxes, and answering phones.
• Schedules and confirms appointments.
• Works with other departments to ensure the office is in excellent condition.
• Supports office by ordering supplies and maintaining the front desk and waiting room areas.

Academic Training

• High School Diploma or equivalent (GED) - required
• Associate’s degree – a plus
• Area: Administrative Management or other related field

Position Requirements/Experience

• 1+ years practical experience working in a similar position
• Experience in a patient-facing role - preferred
• Experience working in medical/healthcare industry
• 2+ years practical experience working in a customer service setting

Technical Skills

• Proficient computer skills (Microsoft Office). Keyboard skills of 25 words required. Experience with medical office software program(s) (EMR’s) preferred.

IVI-RMA offers a comprehensive benefits package to all employees who work a minimum of 30 hours per week. (This may not be offered for temporary employment)

Benefits

• Medical, Dental, Vision Insurance Options
• Retirement 401K Plan
• Paid Time Off & Paid Holidays
• Company Paid: Life Insurance & Long-Term Disability & AD&D
• Flexible Spending Accounts
• Employee Assistance Program
• Tuition Reimbursement

EEO

IVIRMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: IVIRMA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at IVIRMA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. IVIRMA will not tolerate discrimination or harassment based on any of these characteristics. IVIRMA encourages applicants of all ages.