Front Desk & Patient Services Lead

MyEyeDr; Lititz (Lancaster County); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Bonuses & commissions

Medical & dental coverage

Vision coverage

401K with company match

PTO from day one

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk check-in/out, verify insurance options, and help schedule appointments. Training is provided if you have no optical experience.

This role supports a fast-paced office with weekend/evening shifts required at times, reporting to the Office General Manager. It offers training, benefits, and opportunities to grow within a patient‑centered vision care team.

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff
• Flexible, nimble and agile mindset with the ability to wear multiple hats
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment
• Team player who is willing to collaborate to provide the best patient experience
• Computer Savvy with excellent oral and written communication skills
• Professional attitude and ability to problem solve and respond to patient service requests

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
• Collaborate with doctor(s) and team members to provide seamless patient experience

Skills

Front desk experience

Customer service

Organization & prioritization

Multitasking

Communication skills

Team player

Flexibility

Job description

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk check-in/out, verify insurance options, and help schedule appointments. Training is provided if you have no optical experience.

This role supports a fast-paced office with weekend/evening shifts required at times, reporting to the Office General Manager. It offers training, benefits, and opportunities to grow within a patient‑centered vision care team.