Patient Experience Lead — Front Desk Coordinator (Healthcare)

Everleap Fertility; California; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K Plan

Paid Time Off

Life Insurance

Long-Term Disability

AD&D

Flexible Spending Accounts

Employee Assistance Program

Tuition Reimbursement

Job summary

Everleap Fertility in Burbank, CA is seeking a Front Desk/Patient Services Coordinator. You will be the first point of contact for patients, guiding them through visits and coordinating with the care team to ensure a smooth experience.

The role emphasizes strong customer service, basic computer skills, and experience in medical offices. Schedule is Monday–Friday, 7:00 AM–3:30 PM, with benefits for eligible staff.

Qualifications

• Proficient with Microsoft Office and basic computer skills.
• Experience in a patient-facing role is preferred.
• Experience in a medical/healthcare setting is a plus.

Responsibilities

• Greet patients and guide them through their visit.
• Schedule and confirm appointments; coordinate with care team.
• Collect payments and verify insurance information.
• Answer phones and handle administrative tasks at front desk.

Skills

Microsoft Office

Customer service

Phone etiquette

Education

High School Diploma or equivalent

Tools

EMR software

Job description

Everleap Fertility in Burbank, CA is seeking a Front Desk/Patient Services Coordinator. You will be the first point of contact for patients, guiding them through visits and coordinating with the care team to ensure a smooth experience.

The role emphasizes strong customer service, basic computer skills, and experience in medical offices. Schedule is Monday–Friday, 7:00 AM–3:30 PM, with benefits for eligible staff.