Front Desk & Patient Services Coordinator

Trinity Health Mid-Atlantic; United States; On-site; USD 32,000 - 44,000; Full time

Job summary

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to join our team. You will be the first point of contact for patients, creating a positive experience while supporting efficient office operations and high-quality patient care.

You will welcome patients, check in and verify registration/insurance, schedule appointments, answer phones, assist with MyChart, and maintain records in collaboration with providers for a smooth patient journey.

Qualifications

• High School Diploma or GED required; one to two years in a medical/office/customer service environment preferred.
• Experience in medical/physician office settings is a plus; customer service background is important.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer service

Phone etiquette

Scheduling coordination

Education

High School Diploma or GED

Tools

MyChart

Job description

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to join our team. You will be the first point of contact for patients, creating a positive experience while supporting efficient office operations and high-quality patient care.

You will welcome patients, check in and verify registration/insurance, schedule appointments, answer phones, assist with MyChart, and maintain records in collaboration with providers for a smooth patient journey.