Front Desk Receptionist

Merit Medical Care; Merritt Island (FL); On-site; USD 32,000 - 38,000; Full time

Job summary

Merit Medical Care is seeking a Front Desk Receptionist to greet patients and visitors, answer calls, and manage appointment scheduling and check-in/check-out at our Merritt Island office.

The role includes maintaining patient records, verifying information, handling mail, and supporting clerical tasks to keep the front desk organized. Strong customer service and confidentiality are essential in a fast-paced healthcare setting.

Qualifications

• Strong customer service and communication with patients, visitors, and staff.
• Experience with reception duties and multi-line phone systems.
• Data entry, filing, appointment scheduling, and basic record keeping.

Responsibilities

• Greet patients and visitors, answer and direct incoming calls, and manage appointment scheduling.
• Check-in/check-out procedures and maintain patient records.
• Verify basic information, handle mail, and support clerical activities to keep the front office organized.
• Coordinate with clinical staff to ensure smooth front desk operations.
• Provide timely, courteous assistance to patients and maintain confidentiality.

Skills

Customer service

Communication

Reception duties

Phone etiquette

Data entry

Filing

Appointment scheduling

Record keeping

Confidentiality

Organization

Teamwork

High school diploma

Education

High school diploma or equivalent

Job description

Company Description

Merit Medical Care is a patient-focused healthcare provider serving the Central Brevard area. The organization is dedicated to delivering reliable, compassionate medical services in a professional and welcoming environment. Team members work collaboratively to support high-quality care, efficient operations, and a positive experience for every patient and visitor. Merit Medical Care values integrity, respect, and clear communication in all interactions with patients, families, and colleagues.

Role Description

The Front Desk Receptionist is a full-time, on-site role based in Merritt Island. This role is responsible for greeting patients and visitors, answering and directing incoming phone calls, and managing appointment scheduling and check-in/check-out procedures. Daily tasks include maintaining patient records and files, verifying basic information, handling incoming mail, and supporting other clerical activities to keep the front office organized. The receptionist also provides timely, courteous assistance to patients with questions, coordinates with clinical staff, and helps ensure that the front desk operates smoothly and efficiently.

Qualifications

• Strong customer service and communication skills, with the ability to interact professionally and courteously with patients, visitors, and staff.
• Demonstrated proficiency in reception duties and phone etiquette, including managing multi-line phone systems and directing calls appropriately.
• Clerical skills such as data entry, filing, appointment scheduling, and basic record keeping using office software and practice management systems.
• Ability to maintain confidentiality, follow office procedures, and stay organized in a fast-paced environment.
• Prior experience in a medical or healthcare front desk setting is preferred but not required.
• High school diploma or equivalent; additional training in office administration or healthcare administration is a plus.
• Dependable attendance, professional appearance, and the ability to work collaboratively with a diverse team.