Front Desk & Patient Services Coordinator

MyEyeDr.; Fredericksburg (VA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Bonuses & commission

Medical & dental coverage

Vision coverage

401K with match

PTO & holidays

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to join our front desk team in Virginia. You will provide personalized patient experiences during check-in/check-out and handle insurance verifications, scheduling, and patient outreach.

No optical experience? Training is provided to help you learn the industry and support our patients’ vision care. This role requires some weekend and evening shifts and reports to the Office General Manager.

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff.
• Computer savvy with excellent oral and written communication skills.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians
• Collaborate with doctor(s) and team members to provide seamless patient experience

Skills

Front desk experience

Customer service

Insurance verification

Multitasking

Communication skills

Tools

Microsoft Office

Job description

MyEyeDr. is seeking a Patient Service Coordinator to join our front desk team in Virginia. You will provide personalized patient experiences during check-in/check-out and handle insurance verifications, scheduling, and patient outreach.

No optical experience? Training is provided to help you learn the industry and support our patients’ vision care. This role requires some weekend and evening shifts and reports to the Office General Manager.