Front Desk & Patient Services Coordinator

We Hear You Texas; Fort Worth (TX); On-site; USD 14,000 - 28,000; Full time

Job summary

We Hear You Audiology in Fort Worth, TX seeks a motivated Front Desk Receptionist to be the first point of contact for patients. You will greet clients, manage check-ins, schedule appointments, and handle billing inquiries with a professional, friendly demeanor.

Responsibilities include answering phones, maintaining records, coordinating with the audiologist, and ensuring a positive patient experience while upholding confidentiality and HIPAA standards.

Qualifications

• High School Diploma required or equivalent.
• Proficiency with MS Office; basic document editing in Adobe.
• Excellent phone etiquette and professional communication.
• Ability to multitask in a fast-paced front-desk environment.
• Knowledge of medical terminology a plus.

Responsibilities

• Greet clients and visitors in a warm, welcoming manner.
• Manage front desk operations and patient check-in/out.
• Schedule appointments and answer patient inquiries.
• Maintain organized office and accurate records.
• Process payments and assist with billing inquiries.
• Coordinate with audiologist to ensure smooth scheduling.
• Relay messages and keep clients informed of delays.
• Abide by HIPAA and protect patient confidentiality.

Skills

Telephone etiquette

Customer service

Communication skills

Multitasking

Medical terminology familiarity

Education

High School Diploma

Tools

MS Office

Adobe

Job description

We Hear You Audiology in Fort Worth, TX seeks a motivated Front Desk Receptionist to be the first point of contact for patients. You will greet clients, manage check-ins, schedule appointments, and handle billing inquiries with a professional, friendly demeanor.

Responsibilities include answering phones, maintaining records, coordinating with the audiologist, and ensuring a positive patient experience while upholding confidentiality and HIPAA standards.