Multisite Audiology Front Desk & Patient Care Coordinator

Happy Ears Hearing Center; Peoria (AZ); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

Bonus based on performance

Company parties

Dental insurance

10 days PTO

Paid holidays

Competitive compensation

Career advancement

Performance-based incentives

Friendly team culture

Job summary

Happy Ears Hearing Center in Vistancia, AZ is seeking a bubbly Audiology Patient Care Coordinator who will be the friendly first contact for patients, greeting them warmly and guiding them through visits. You'll support the audiology team, manage clerical tasks, and help create a welcoming, organized clinic environment whether at the Vistancia main office or at nearby clinics.

This role emphasizes excellent customer care, strong communication, and the ability to juggle schedules, intake forms,

Qualifications

• Experience in a customer service or healthcare role.
• Strong organizational skills and the ability to juggle multiple tasks with a smile.
• Quick decision-making skills in fast‑paced situations.
• An empathetic and caring demeanor – you truly want to make a difference in our patients' lives.
• Excellent verbal and written communication skills.
• Reliable transportation and the flexibility to travel between our clinic locations as needed.
• Bonus points for experience with hearing loss or working in an audiology setting.
• A passion for excellent customer care – you're always ready to treat every patient with respect, care, and a cheerful attitude!

Responsibilities

• Greeting patients with a bright, friendly welcome that makes them feel instantly comfortable
• Collaborating with audiologists, patients, and families to provide top-notch care
• Creating personal goals for patients and cheering them on toward their progress
• Maintaining patient information in our system with care and attention to detail
• Handling patient intake forms and offering a little guidance with a smile if needed
• Checking in hearing devices and ensuring they're ready and perfect for appointments
• Managing schedules with a cheerful attitude to keep things running smoothly
• Answering phones with enthusiasm to schedule appointments and assist current patients
• Collecting payments and providing receipts with a friendly approach
• Helping maintain a tidy and welcoming office environment (including stocking the coffee/snack station!)
• Performing basic tech duties like hearing aid cleanings, troubleshooting, and Bluetooth pairings
• Floating to our other two clinic locations as needed to support coverage and keep every office running smoothly
• Performing other miscellaneous office duties to keep the flow of the day positive and productive

Skills

Customer service

Healthcare experience

Organization

Communication

Empathy

Multi-tasking

Travel between clinics

Positive attitude

Job description

Happy Ears Hearing Center in Vistancia, AZ is seeking a bubbly Audiology Patient Care Coordinator who will be the friendly first contact for patients, greeting them warmly and guiding them through visits. You'll support the audiology team, manage clerical tasks, and help create a welcoming, organized clinic environment whether at the Vistancia main office or at nearby clinics.

This role emphasizes excellent customer care, strong communication, and the ability to juggle schedules, intake forms,