Patient Care Coordinator

Staffing Proxy; Arlington (TX); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Structured onboarding

Mentorship program

Clear workflows

Job summary

Audiology Associates of DFW in Arlington, TX seeks a Patient Care Coordinator to be the first point of contact for patients and to ensure a positive, organized patient experience. The role supports front office operations, handles scheduling, insurance info, and payments, and collaborates with the clinical team in a patient-centered environment.

Ideal candidates are coachable, detail-oriented, and enjoy structured processes within a low-drama team.

Qualifications

• Experience delivering courteous, patient-centered service.
• Ability to listen actively and communicate clearly with patients and staff.
• Strong organizational skills and attention to detail.

Responsibilities

• Be the first contact for patients in person and by phone.
• Greet patients and maintain a welcoming, professional front office.
• Schedule, confirm, and manage appointments.
• Answer patient questions with clear communication throughout visits.
• Collect payments and handle daily transactions.
• Enter and verify patient insurance information.
• Assist with billing submissions as needed and maintain organized records.
• Support clinic workflow and ensure smooth daily operations.

Skills

Customer service

Communication

Organizational skills

Team player

Coachability

Job description

Arlington, United States | Posted on 09/17/2026

Audiology Associates of DFW is a well-established and growing private audiology practice known for itsstrong, team-oriented culture and dedication to doing things the right way. Asthe practice continues to expand, they are adding a Patient CareCoordinator to support their busy Arlington, TX office.

What truly distinguishes this team is its dedicationto its members. Employees receive support through structured training,mentorship, and ongoing professional development. The practice has createddetailed systems, workflows, and protocols that help team memberssucceed—fostering an ideal environment for those who thrive on clarity,organization, and continuous learning.

Position Overview:

The Patient CareCoordinator is the first point of contact for patients and plays a vitalrole in ensuring a positive, organized, and efficient patient experience.

This role is ideal for someone who enjoys working withinestablished processes, coordinating multiple moving parts, and being part of acollaborative, low-drama team environment. The perfect candidate has a positiveattitude, strong listening skills, and a desire to learn and grow.

You'll receive structured onboarding and training, so you don'tneed to have everything figured out on day one—but you do need to be coachable,detail-oriented, and ready to contribute to a high-functioning team.

KeyResponsibilities:

Patient Experience& Front Office Operations

• Serve as the first point ofcontact for patients—both in person and over the phone
  
• Greet patients warmly and ensure awelcoming, professional environment
  
• Schedule, confirm, and manageappointments
  
• Assist with patient questions andprovide clear communication throughout their visit
  
• Collect patient payments andmanage daily transactions
  
• Verify and enter patient insuranceinformation
  
• Assist with billing and insurancesubmissions as needed
  
• Maintain accurate and organizedpatient records
  

Clinic Coordination& Workflow Management

• Follow established protocols andprocedures to ensure smooth daily operations
  
• Prepare for upcoming appointmentsand support clinic flow
  
• Support the clinical team indelivering a seamless patient experience
  

What They'reLooking For:

• Positive, team-oriented attitudewith a "no drama" mindset
• Strong listening skills andability to communicate clearly
• Humble, coachable, and eager tolearn and grow
• Highly organized with the abilityto manage multiple tasks at once
• Comfortable following structuredprocesses, workflows, and guidelines
• Customer service or healthcareoffice experience is a plus, but not required

Why This RoleStands Out:

• Structured training andonboarding—no guessing or being thrown in
• Professional coaching andmentorship to support your professional growth
• Clear systems and workflows thatsupport your success
• Supportive, team-focused culturewith mentorship and growth opportunities
• Opportunity to join a busy,growing practice where your role truly matters